Unknown order error

[quote] Oleksandr wrote: That is, I literally just tried to place an order under the login testmp7***@ukr.net and there are no addresses there either? That is, the list of addresses comes into the system from an external source in the form of a directory or a direct request is made - where should the information about the addresses come from? After all, I see all the addresses in the drop-down list when filling in the field. [/quote] Provide a link to the contact in your system, under which you fill out the form completely and get an unknown error. As part of this appeal, we will repeat your actions under the specified user and take further steps to resolve this issue. [quote] Oleksandr wrote: Moreover, an automatic report was generated for this ordering process: it stopped being generated exactly on 01.10. As far as I understand, the boxed version that we use does not imply any updates (scheduled), but everything indicates that the process was disrupted somehow as planned, regardless of the system settings. [/quote] I recommend that you create a separate appeal with a specific question/problem. In this appeal, we are considering a question regarding the form https://box.collarexpress.com.ua/mc/#/custompage/30, and questions about any other functionality within this form will only confuse and complicate the solution of this issue.