Calculate the probabilities of calls and letters from customers

Question

Good afternoon!
How automation works Calculate the probabilities of calls and letters from customers ? Are all processes checked or some selected ones? What signs are checked and what affects the probability?

Answer 1

let him cook

OneBox production

Before work action. It counts numbers only for users who have at least 5 events.
1. The action counts the average time that elapses between the user's emails and calls. For example, a user writes about every 10 days.
2. The action looks at when the last event from the user was and adds to it the average number of days from 1 point
everything, after that, in the last activity block in the user's card, it will show the approximate date when the user can write.

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30.11.2020, 17:47

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Calculate the probabilities of calls and letters from customers

Answers:

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