Contact import via XML file stopped working
Good afternoon!
We have implemented the import of contacts (name, phone, e-mail, etc.) from another system using an XML file. A third-party system uploads all the necessary data to this file on the FTP server in the format specified by OneBox. OneBox is configured to sync every hour. Everything worked until the server name was changed from an IP number to a domain. All settings are correct, OneBox sees the file but there is no synchronization (
What could be the problem?
Original question is available on version: ru
We have implemented the import of contacts (name, phone, e-mail, etc.) from another system using an XML file. A third-party system uploads all the necessary data to this file on the FTP server in the format specified by OneBox. OneBox is configured to sync every hour. Everything worked until the server name was changed from an IP number to a domain. All settings are correct, OneBox sees the file but there is no synchronization (
What could be the problem?
Answers:
Alexey wrote:
Everything worked until the server name was changed from an IP number to a domain
Well, it may be that the server with OneBox does not know where the domain is directed (depending on how it is indicated).
What is the problem with specifying the IP address back?
For diagnostics by us - provide a link to your OneBox.
26.11.2020, 17:21
Original comment available on version: ru
26.11.2020, 18:29
Original comment available on version: ru
It was necessary to specify the closing slash /home/tea_obmen/ in the path, because of this, the path to the file was not built correctly in the connection.
27.11.2020, 09:07
Original comment available on version: ru
Tyndyk Maxim Vadimovich
Administrator wrote:
It was necessary to specify the closing slash /home/tea_obmen/ in the path, because of this, the path to the file was not built correctly in the connection.
Good afternoon! The closing slash is specified in the settings, the data in the file is up-to-date, but they are not loaded into 1 Box(
15.12.2020, 15:00
Original comment available on version: ru
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