An incorrect phone number is pulled up in the order and when creating a TTN

Reply Post a topic

OXID

2022-08-18 10:49:15

Good afternoon!
There was a problem, we can not understand how this happened at all.
We sent a parcel to the client, but some left phone number pulled up in TTN.
And even now, if you try to create a TTN, the wrong number is pulled up.
In the contact card, the number is ***915, and ***906 is pulled up.
In addition, SMS via TurboSMS is also sent to the left number, how so?
Client - http://box.agro-him.com.ua/app/contact/1962/
Order - http://box.agro-him.com.ua/27243/

1.png 2.png 3.png

Original question is available on version: ru

Answers:

let him cook

OneBox production

The data is pulled from the "Customer Phone" field in the order. I brought it to you in the order http://box.agro-him.com.ua/27243/, when you look - remove it.

Make a payment (donate)

18.08.2022, 11:49

Original comment available on version: ru

OXID

Thank you, I understand where this number came from.
The client made an order, but the number was incorrect, we combined the contacts, deleted the wrong number, but he still attached to the order.
Strange, but now it's clear.

Make a payment (donate)

18.08.2022, 12:06

Original comment available on version: ru

let him cook

OneBox production

The number gets into the order when it is created, i.e. he stayed there after the creation of the order

Make a payment (donate)

18.08.2022, 12:37

Original comment available on version: ru

Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter. Log in and comment

An incorrect phone number is pulled up in the order and when creating a TTN

Answers:

Thanks for your choice.