Mail integration not working correctly

Question

Hello. I represent the Zaporozhye Transformer Association, Artem Timofeev used to be the integrator, now he redirected here. The essence of the issue is this, we transferred our mail from Ukraine hosting to our server, I changed the server in the integration settings, but judging by the partial logs that are available to me, there is still a request to the old server. Mail from CRM is sent, but there is no connection with our server. i.e. not parsed

Answer 1

Сергей Владимирович

OneBox production

Good afternoon.
It's not clear exactly how you should set it up.
The info@zta.energy settings box is here https://i.imgur.com/aPUvjHY.png
you use imap and smtp like this mail.adm.tools
Box a.pхххххiy@zta.energy here others https://i.imgur.com/Sbjb42L.png
you use imap and smtp like mail.trion-ltd.com
The parser says that the error is here https://i.imgur.com/fRn5deZ.png
https://i.imgur.com/09vE2K4.png
DNS has MX record mail.trion-ltd.com
mx zta.energy
Non-authoritative answer:
zta.energy mail exchanger = 20 mail.trion-ltd.com.
zta.energy mail exchanger = 15 mail.trion-ltd.com.
If you write correctly the connection settings to your mail server
(IMAP Host, IMAP Port, SMTP Host, SMTP Port, user/password, whether TLS is needed or not)
then everything will work.
In the integration settings, I recommend checking the box "Do not send emails from this mail if SMTP is not available"
The presence of this setting will exclude the possibility of sending letters bypassing the SMTP server.
Logs can be viewed here /admin/shop/report/logs/
imap-2021-02-26.log
sendmail-2021-02-26.log
Send method must be [5] => method: smtp
If using [5] => method: mail
So there are problems connecting to the SMTP server.

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26.02.2021, 16:31

Original comment available on version: ru

Mail integration not working correctly

Answers:

Thanks for your choice.