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Good afternoon, I ask you to estimate the cost of improvement:
Currently, when sending an email via My Events, if the email has more than 1 recipient (including copies), a separate email is created for each sender:
Is it possible to fix this? Thanks
Оригинальный вопрос доступен на версии: ru

Answers:


Is it possible to fix this?

How many recipients you specify - so many letters will be in the events. This is the normal logic of work for further operating with events regarding a particular contact.
10.09.2021, 16:31
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license
The problem here is that when you send a letter from a mailer and specify several recipients, they are interconnected, and letters are sent as copies, each recipient sees other recipients. And when you send a letter from the box and specify several recipients, then these are completely different letters and the client receives it as a personal one, does not see that other contacts have received it.
10.09.2021, 22:53
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru


And when you send a letter from the box and specify several recipients, then these are completely different letters and the client receives it as a personal one, does not see that other contacts have received it.

send where?
everywhere the logic can be different depending on the functionality - for example, it can replace contact variables when sending (when sending to several contacts) - here are a few sends
13.09.2021, 16:37
Оригинальный комментарий доступен на версии: ru

Суханицкий Андрей OneBox CORP
OneBox Corp - Интегратор
Personal license
I tested - it works. Unexpected but true:
From contact card
Through the process also works
So perhaps the essence of the topic is that these letters are combined into one event ...
13.09.2021, 17:00
One Bogs - One Genius Оригинальный комментарий доступен на версии: ru

Colleagues, of course it should be one event. If you used Outlook, gmail, and indeed any modern mail - nowhere is there such a thing that letters with a copy go to recipients separately.
13.09.2021, 17:12
Оригинальный комментарий доступен на версии: ru


Colleagues, of course it should be one event.

In our understanding, as product architects, it shouldn't.

If you used Outlook, gmail, and indeed any modern mail - nowhere is there such a thing that letters with a copy go to recipients separately.

If we were talking about a mail client - this objection would be appropriate.
But OneBox is not an email client, and Event List is not an email client. Concerning the mail server - 1 letter is sent in the case when there is no need for separate sending due to the difference in content relative to the client.
14.09.2021, 14:46
Оригинальный комментарий доступен на версии: ru

Maxim, thanks for the detailed answer! In general, everything is clear.
Just one question - in the OS, in the Mail block, everything works the same way as it does now in MVP, or is it closer to our understanding of how it should work?
14.09.2021, 15:49
Оригинальный комментарий доступен на версии: ru


Just one question - in the OS, in the Mail block, everything works the same way as it does now in MVP, or is it closer to our understanding of how it should work?

In the OS, the Mail and Events applications are separate interconnected applications.
In the Mail application, data is pulled directly from the mail server using the IMAP protocol.
If you send a letter through the Mail application, then it is sent by analogy with the OneBox logic - with the addition of events to the corresponding application for the recipients of the letter.
14.09.2021, 16:21
Оригинальный комментарий доступен на версии: ru

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