messages are not sent
Hello, we have not sent messages from instagram for 3 days. We:
1. connected the integration again
2. contacted their tech support
3. checked whether messages are being sent to them
total: we came to the fact that the failure is on the side of crm, I see that they send messages to us, but we do not create tasks. We did not change anything in the settings, the cause of the failure is not clear
Original question is available on version: ru
1. connected the integration again
2. contacted their tech support
3. checked whether messages are being sent to them
total: we came to the fact that the failure is on the side of crm, I see that they send messages to us, but we do not create tasks. We did not change anything in the settings, the cause of the failure is not clear
Answers:
server load checked
outgoing channel is working
outgoing channel is working
10.02.2022, 11:47
Original comment available on version: ru
Netudykhata Inna wrote:
total: we came to the fact that the failure is on the side of crm, I see that they send messages to us, but we do not create tasks. We did not change anything in the settings, the cause of the failure is not clear
https://crm.mama.travel/admin/shop/workflowstatus/106/action/new/
action "Privat24 Autoclient Export payment" throws an error "The process has no legal entity selected"
either configure everything as needed, or turn it off - and everything imports
10.02.2022, 17:19
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
Netudykhata Inna wrote:
total: we came to the fact that the failure is on the side of crm, I see that they send messages to us, but we do not create tasks. We did not change anything in the settings, the cause of the failure is not clear
https://crm.mama.travel/admin/shop/workflowstatus/106/action/new/
action "Privat24 Autoclient Export payment" throws an error "The process has no legal entity selected"
either configure everything as needed, or turn it off - and everything imports
Thanks!
10.02.2022, 18:24
Original comment available on version: ru
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