Does not display the availability of goods for one supplier
Good afternoon!
When loading the supplier's price list, the availability of goods is not displayed, although in fact the availability column in the unloading price list is still there as before. With each load, all goods that were loaded a day later are positioned as "out of stock" and, accordingly, they also do not go on sale.
Original question is available on version: ru
When loading the supplier's price list, the availability of goods is not displayed, although in fact the availability column in the unloading price list is still there as before. With each load, all goods that were loaded a day later are positioned as "out of stock" and, accordingly, they also do not go on sale.
Answers:
Good afternoon. If you upload a file today, and tomorrow upload a file where some product is not available, it will automatically be marked as Out of stock by the supplier, due to the fact that it was not in the new price list. In order to disable this logic, you need to enable the system setting "Do not specify Out of stock for products that are not in the price list" /admin/shop/settings/recalculate-price/
11.12.2020, 18:54
Original comment available on version: ru
the question is not what is in the file, but what is not? the question is that the product that is in the price list with the status "in stock" after loading into the program is displayed as "out of stock"
14.12.2020, 13:12
Original comment available on version: ru
I don't understand you, the screenshot shows that after loading the price list, the availability became "+"
15.12.2020, 10:37
Original comment available on version: ru
the fact of the matter is that only when loading it shows that there is availability, but in fact after loading the product does not go into the status "in stock"
15.12.2020, 11:50
Original comment available on version: ru
every day I load the price list and every day most of the goods are "in stock" when loading, but in fact the status in the database is "out of stock"
example on one product:
yesterday - Xerox 6020 loading "in stock" - Old show "out of stock"
today - Xerox 6020 when loading "in stock" - Old Show "out of stock"
tomorrow - Xerox 6020 when loading "in stock" - Old show "out of stock"
and so day after day, the product does not fall into the status of "in stock"
example on one product:
yesterday - Xerox 6020 loading "in stock" - Old show "out of stock"
today - Xerox 6020 when loading "in stock" - Old Show "out of stock"
tomorrow - Xerox 6020 when loading "in stock" - Old show "out of stock"
and so day after day, the product does not fall into the status of "in stock"
15.12.2020, 11:57
Original comment available on version: ru
This availability is the availability of goods at the supplier. It is not directly related to the availability of the product. In order for the availability to be indicated in the product card based on the data of suppliers, it is necessary to recalculate prices.
15.12.2020, 18:18
Original comment available on version: ru
Thanks! I know about recalculation! and it's all done just DOES NOT WORK!!!!
16.12.2020, 09:23
Original comment available on version: ru
how many more times do you need to explain that the problem is in the program in order to get adequate help and solve the problem? where the computer is turned on, I know, and how to download the supplier's price list and what to do next with them, everything is also known, and it worked (4 years). The question is why the information about the availability is not updated and the product that is constantly in stock from the supplier does not go to advertising?
16.12.2020, 09:27
Original comment available on version: ru
screen
товар в наличии при загрузке .png
тот же товар в базе после загрузки.png
тот же товар в рекламу не попадает так как нет цены и наличия.png
16.12.2020, 13:43
Original comment available on version: ru
Please provide a link to your system. Perhaps you also have an action once per hour / day that sets the presence of goods of the ERC supplier to 0
16.12.2020, 18:00
Original comment available on version: ru
17.12.2020, 13:50
Original comment available on version: ru
You have an action once per hour "Import data from the ERC supplier" it changes the availability of goods for the ERC supplier
17.12.2020, 17:45
Original comment available on version: ru
why does it change it, it's not normal! What can be done about it so that everything works adequately?
18.12.2020, 09:13
Original comment available on version: ru
Andriy Olefirenko wrote:
why does it change it, it's not normal! What can be done about it so that everything works adequately?
remove an action from the list. What is the problem? You set an action that changes the availability of goods and then write that the action of changing the availability of goods should not work. Well, remove it, it will not work and touch the goods of this supplier.
Andriy Olefirenko wrote:
give me your contact number
developers usually do not communicate directly with clients in the normal course. If you need it, we can discuss the conditions and cost of such requests.
18.12.2020, 11:06
Original comment available on version: ru
Dmitry, please understand - the action does not pull the availability of the ERC provider. Not all positions go through the API - the supplier often updates the positions and you have to load them manually. Tell me how to do it right.
12.01.2021, 12:36
Original comment available on version: ru
Decide how you want to import ERC prices
1. Automatic action? - do not load prices by hand
2. Hands through STD? - remove action from automation
1. Automatic action? - do not load prices by hand
2. Hands through STD? - remove action from automation
12.01.2021, 17:57
Original comment available on version: ru
"Not all positions go through the API - the supplier often updates the positions and you have to load them manually." - for which it was paid as a revision, (Automatic download + manual) and everything worked.
Now only manual works. Automatic download doesn't work at all! We didn't manually load anything for several days and nothing has changed. The presence as it was all in the red remained.
Now only manual works. Automatic download doesn't work at all! We didn't manually load anything for several days and nothing has changed. The presence as it was all in the red remained.
13.01.2021, 09:22
Original comment available on version: ru
Andriy Olefirenko wrote:
Automatic download doesn't work at all!
https://prnt.sc/wmoyqe how can it work if it is turned off?
13.01.2021, 17:36
Original comment available on version: ru
so they turned it off! what does not work. We cannot sit and wait for 2 months, explaining to you the same thing, we need to work somehow ...
13.01.2021, 17:58
Original comment available on version: ru
Andrey, we have several options for solving the problem:
1. You go to a meeting with me, include actions, give a link to a product that should definitely be updated by this action - I see what is wrong with the action and solve your issue.
2. You keep writing comments like "nothing works, you don't solve anything" and so on and no one really gives you any solution.
ps specifically from me, as far as I can see, you received answers in this topic within a short period of time, for the first time I hear about some 2 months of waiting.
1. You go to a meeting with me, include actions, give a link to a product that should definitely be updated by this action - I see what is wrong with the action and solve your issue.
2. You keep writing comments like "nothing works, you don't solve anything" and so on and no one really gives you any solution.
ps specifically from me, as far as I can see, you received answers in this topic within a short period of time, for the first time I hear about some 2 months of waiting.
13.01.2021, 18:07
Original comment available on version: ru
a link to a product that should definitely be updated by this action:
http://ob.eurocopy.ua/admin/shop/products/15632/edit/
http://ob.eurocopy.ua/admin/shop/products/26902/edit/
link to a supplier that is not updated automatically:
http://ob.eurocopy.ua/admin/shop/users/73/
http://ob.eurocopy.ua/admin/shop/products/15632/edit/
http://ob.eurocopy.ua/admin/shop/products/26902/edit/
link to a supplier that is not updated automatically:
http://ob.eurocopy.ua/admin/shop/users/73/
14.01.2021, 12:29
Original comment available on version: ru
Good afternoon! Is there a solution to the problem?
15.01.2021, 16:19
Original comment available on version: ru
http://ob.eurocopy.ua/admin/shop/products/26902/supplier/ https://prnt.sc/x4ptbm the data for the specified product is being updated, I understand correctly that the erc supplier should have it in stock, but we in the system is affixed as "out of stock"?
18.01.2021, 15:43
Original comment available on version: ru
yes, it is available from the supplier erc , but in our system it is displayed as "out of stock"
18.01.2021, 16:58
Original comment available on version: ru
erc changed its api, you had an old version of box that didn't support the new erc api. Added to support - launched the import action - the results of the import will be in half an hour or an hour
19.01.2021, 16:59
Original comment available on version: ru
Good morning!
Does not work, the update took place at 08:04 and the availability did not pull up.
http://ob.eurocopy.ua/admin/shop/products/77748/supplier/
Does not work, the update took place at 08:04 and the availability did not pull up.
http://ob.eurocopy.ua/admin/shop/products/77748/supplier/
20.01.2021, 09:03
Original comment available on version: ru
Perhaps it was on your box that there were no changes yet, as far as I can see, it has not been updated for a long time. Updated your system, you can check tomorrow at the outlet, is everything okay now?
21.01.2021, 10:27
Original comment available on version: ru
The previous message was written by mistake, it was intended for a different topic.
On this topic. You have selected categories in the action settings, a category in ERC in the specified product http://ob.eurocopy.ua/admin/shop/products/77748/supplier/ "Laser monochrome printers", if categories and the name of the product category are selected in the action settings in erc does not match the name of the selected categories - the product is not imported into the system. In order for this category to start getting into the system, you need to create the "Monochrome laser printers" category and select it in the action settings. You can also change the name in Russian of one of the current categories.
On this topic. You have selected categories in the action settings, a category in ERC in the specified product http://ob.eurocopy.ua/admin/shop/products/77748/supplier/ "Laser monochrome printers", if categories and the name of the product category are selected in the action settings in erc does not match the name of the selected categories - the product is not imported into the system. In order for this category to start getting into the system, you need to create the "Monochrome laser printers" category and select it in the action settings. You can also change the name in Russian of one of the current categories.
21.01.2021, 10:46
Original comment available on version: ru
Not a very rational solution, since initially everything was built on this so that the name of the categories would be compared with the supplier "Monochrome laser printers" from the supplier = "Monochrome laser printers" - in the program. And this, too, was all one of the improvements when the program was launched. Plus, since the time everyone set up the name of the categories, neither we nor the supplier has changed. And most importantly, from the first day there was no task to become attached to categories. The main link worked on the article numbers of the goods, since this is one of the most accurate determinants of the goods.
21.01.2021, 13:49
Original comment available on version: ru
Andriy Olefirenko wrote:
And this, too, was all one of the improvements when the program was launched. Plus, since the time everyone set up the name of the categories, neither we nor the supplier has changed.
can you provide the id of the task in which this was done?
Andriy Olefirenko wrote:
The main link worked on the article numbers of the goods, since this is one of the most accurate determinants of the goods.
If the main link is as you say, then it makes no sense to select any categories in the action. But you have them selected, which means it was done on purpose for some reason.
21.01.2021, 13:58
Original comment available on version: ru
1) Bodyako Dmitry
"If the main link is as you say, then it makes no sense to select any categories in the action. But you have them selected, so this was done on purpose for some reason"
It makes sense in action, since the supplier has a lot of such categories, and at the time of launch there was a question of rationality to load everything (and there are about 35,000 positions of various goods), or still select only the categories of interest to us and load only about 4 into the program 000 positions for analysis and processing. That is why certain categories are selected there.
It is not possible to change category names as they are associated with other advertising resources.
2) Regarding "provide the task id" - this was all done 3 or 4 years ago and such data was not saved (did not see the need for this)
"If the main link is as you say, then it makes no sense to select any categories in the action. But you have them selected, so this was done on purpose for some reason"
It makes sense in action, since the supplier has a lot of such categories, and at the time of launch there was a question of rationality to load everything (and there are about 35,000 positions of various goods), or still select only the categories of interest to us and load only about 4 into the program 000 positions for analysis and processing. That is why certain categories are selected there.
It is not possible to change category names as they are associated with other advertising resources.
2) Regarding "provide the task id" - this was all done 3 or 4 years ago and such data was not saved (did not see the need for this)
21.01.2021, 14:58
Original comment available on version: ru
Good afternoon! What's next? The problem was not solved, the question is open, the link still does not work.
26.01.2021, 11:01
Original comment available on version: ru
Andrey, I described above why your product is not included in the list of updated ones. For this to happen, you need to create a category called Monochrome Laser Printers and select it in the import settings. To prevent the categories from being updated for the products themselves, you need to check the box "Do not update categories for products and do not add new ones" in the action settings. Unfortunately, I don’t see any other logic about the improvement of which you write on the current version of the product.
26.01.2021, 16:43
Original comment available on version: ru
Does not work!
http://ob.eurocopy.ua/admin/shop/products/43215/edit/
http://ob.eurocopy.ua/admin/shop/products/43215/edit/
27.01.2021, 09:46
Original comment available on version: ru
Commentary is available in ru and not yet translated to the current language.
27.01.2021, 09:48
Will there be other options? there was a knock on the wheel ..... the headlight was rubbed ..... what else can we do to make the problem remain unsolvable?
27.01.2021, 09:54
Original comment available on version: ru
Andriy Olefirenko wrote:
Will there be other options? there was a knock on the wheel ..... the headlight was rubbed ..... what else can we do to make the problem remain unsolvable?
just water got into the carburetor
after this procedure, everything worked out, the availability of the product from the supplier is worth
27.01.2021, 11:03
Original comment available on version: ru
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