Error in the Create ORDER action in the OneBox system. Info: This phone number is already registered #3390.
Good afternoon, the link to the site for receiving applications and Vanboxa gives an error. I can't make a repeat order for the client. What is this complexity? Why does a customer who makes a repeat order a month later not get into CRM? the wrong number is the client's ID in the system. but it is impossible not to use it when setting up a connection
Original question is available on version: ua
Answers:
Good afternoon. Specify where and what request you are sending to create an order
30.09.2022, 12:30
Original comment available on version: ua
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
03.10.2022, 12:45
Original comment available on version: ua
Valeria
Consulting company "Sales Bureau" wrote:
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
How do you send data to SRM? Are you using the standard OneBox setup or something else, for example custom Webhok?
Reset error screenshot
Reset the screenshot from the apiix drive settings block for data reception, as I have in the screenshot
03.10.2022, 22:31
Original comment available on version: ua
Andrei wrote:
Valeria
Consulting company "Sales Bureau" wrote:
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
How do you send data to SRM? Are you using the standard OneBox setup or something else, for example custom Webhok?
Reset error screenshot
Reset the screenshot from the apiix drive settings block for data reception, as I have in the screenshot
default setting is used by itself
04.10.2022, 11:27
Original comment available on version: ua
Anatoly
Consulting company "Sales Bureau" wrote:
Andrei wrote:
Valeria
Consulting company "Sales Bureau" wrote:
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
How do you send data to SRM? Are you using the standard OneBox setup or something else, for example custom Webhok?
Reset error screenshot
Reset the screenshot from the apiix drive settings block for data reception, as I have in the screenshot
default setting is used by itself
Please also send the settings of the actions at the initial stage of the order (the status in which the order is created from the site)
It is possible just a list of actions
04.10.2022, 12:14
Original comment available on version: ua
Andrei wrote:
Anatoly
Consulting company "Sales Bureau" wrote:
Andrei wrote:
Valeria
Consulting company "Sales Bureau" wrote:
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
How do you send data to SRM? Are you using the standard OneBox setup or something else, for example custom Webhok?
Reset error screenshot
Reset the screenshot from the apiix drive settings block for data reception, as I have in the screenshot
by itself, the standard setting is used
Please also send the settings of the actions at the initial stage of the order (the status in which the order is created from the site)
It is possible just a list of actions
there is nothing like that in actions, most likely it is a ban on creating duplicates by phone in contacts, but we don't need duplicates, since you won't check the database.
05.10.2022, 09:52
Original comment available on version: ua
Anatoly
Consulting company "Sales Bureau" wrote:
Andrei wrote:
Anatoly
Consulting company "Sales Bureau" wrote:
Andrei wrote:
Valeria
Consulting company "Sales Bureau" wrote:
bu
OneBox production wrote:
Good afternoon. Specify where and what request you are sending to create an order
In the Apix Drive application, integration is configured, with the receipt of applications in onebox. On repeated applications, it gives an error that the client already has such a phone. but we need to receive all orders, including repeat ones, and we need the client to be recognized by phone. Now he does not give repeated requests, since the client already has such a phone
How do you send data to SRM? Are you using the standard OneBox setup or something else, for example custom Webhok?
Reset error screenshot
Reset the screenshot from the apiix drive settings block for data reception, as I have in the screenshot
by itself, the standard setting is used
Please also send the settings of the actions at the initial stage of the order (the status in which the order is created from the site)
It is possible just a list of actions
there is nothing like that in actions, most likely it is a ban on creating duplicates by phone in contacts, but we don't need duplicates, since you won't check the database.
The problem is that API X Drive uses the /api/orders/add/ method to create orders in the box, and there are no settings for duplicating contacts.
You simply enter the client's contact data in the required fields, and the SRM already searches for such a user in the SRM, if it finds it, it is placed in the order, if there is none, then the SRM creates it.
05.10.2022, 12:56
Original comment available on version: ua
An error can occur if the phone numbers are different and the e-mail is the same, because the contact search is based on the phone number.
For example:
the client leaves the application, enters the phone number and email, the application was created, the contact too, everything is fine
Then the second client leaves a request and enters the second phone number but the same email.
The system does not find a contact by phone number and tries to create a new one. But since the setting is set to prohibit email duplicates, an error is issued that such an email already exists.
It can also happen that during the test you simply enter the same email all the time, but the phone numbers are different, that's the error.
Or the client doesn't fill in the email field at all, and you try to send a standard one - that's the error.
Please check.
Also, as an option, you can check if the problem cannot be solved.
For example:
the client leaves the application, enters the phone number and email, the application was created, the contact too, everything is fine
Then the second client leaves a request and enters the second phone number but the same email.
The system does not find a contact by phone number and tries to create a new one. But since the setting is set to prohibit email duplicates, an error is issued that such an email already exists.
It can also happen that during the test you simply enter the same email all the time, but the phone numbers are different, that's the error.
Or the client doesn't fill in the email field at all, and you try to send a standard one - that's the error.
Please check.
Also, as an option, you can check if the problem cannot be solved.
05.10.2022, 13:08
Original comment available on version: ua
Andrei wrote:
An error can occur if the phone numbers are different and the e-mail is the same, because the contact search is based on the phone number.
For example:
the client leaves the application, enters the phone number and email, the application was created, the contact too, everything is fine
Then the second client leaves a request and enters the second phone number but the same email.
The system does not find a contact by phone number and tries to create a new one. But since the setting is set to prohibit email duplicates, an error is issued that such an email already exists.
It can also happen that during the test you simply enter the same email all the time, but the phone numbers are different, that's the error.
Or the client doesn't fill in the email field at all, and you try to send a standard one - that's the error.
Please check.
Also, as an option, you can turn on the \cgfcb,j check box if the problem cannot be solved.
thanks, if I understood correctly, then several orders will be able to come from one customer, the customer will be tightened, and there will be no errors?
06.10.2022, 11:23
Original comment available on version: ua
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
