I'm not receiving messages from Helpcrunch.
2025-02-04 21:00:11
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I activated the widget, added a connection, entered the name, API key, etc. but no messages are coming.
Original question is available on version: ua
Answers:
Good afternoon.
The HelpCrunch chat-based process creation automation specifies importing messages from the last 1 hour.
It turns out that the action is able to import only chats where there were messages in the last 1 hour - and then it receives messages from these chats for the last hour.
And from now on, the action will only import chats where new messages have been linked since the last launch.
If you look at the logs https://hocss.1b.app/admin/logs/showall/ajax/?file=helpcrunch-2025-02-05.log, your most recent chat (message) is dated December 20, 2024, which is not 1 hour ago.
The HelpCrunch chat-based process creation automation specifies importing messages from the last 1 hour.
It turns out that the action is able to import only chats where there were messages in the last 1 hour - and then it receives messages from these chats for the last hour.
And from now on, the action will only import chats where new messages have been linked since the last launch.
If you look at the logs https://hocss.1b.app/admin/logs/showall/ajax/?file=helpcrunch-2025-02-05.log, your most recent chat (message) is dated December 20, 2024, which is not 1 hour ago.
05.02.2025, 10:54
Original comment available on version: ua
Дворак Микола
Papidu Digital Agency
Papidu Digital Agency
Personal license
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https://papidudigital.1b.app/app/helpcrunch/ I understand, but I'm a little bit about another box, this one
05.02.2025, 12:30
Original comment available on version: ua
На прикладі чату:
[code]
Array
(
[id] => 2
[closedBy] =>
[closedAt] =>
[rating] =>
[status] => opened
[createdAt] => 1738682442
[createdWith] => customer_message
[applicationId] => 1
[snoozedUntil] =>
[lastMessageId] => 38
[lastMessageText] => счс
[lastMessageAt] => 1738751982
[assignee] => Array
(
[id] => 1
[name] => Микола
[email] => hocsschat@digitalday.com.ua
[role] => admin
)
[department] =>
[lastCustomerMessageAt] => 1738751982
[customer] => Array
(
[id] => 2
[name] => Mykola Dvorak
[email] =>
[userId] =>
)
[lastCommunicatedAgentId] => 1
[agents] => Array
(
[0] => Array
(
[id] => 1
[name] => Микола
[email] => hocsschat@digitalday.com.ua
[role] => admin
)
)
[readByAgent] =>
[readByCustomer] => 1
)
[/code]
В ньому немає ніяких данних по клієнту, окрім імені - тобто немає можливості створити унікальний контакт (інакше він буде дублюватися постійно)
Ви при ініціалізації чату не вказали свій email?
[code]
Array
(
[id] => 2
[closedBy] =>
[closedAt] =>
[rating] =>
[status] => opened
[createdAt] => 1738682442
[createdWith] => customer_message
[applicationId] => 1
[snoozedUntil] =>
[lastMessageId] => 38
[lastMessageText] => счс
[lastMessageAt] => 1738751982
[assignee] => Array
(
[id] => 1
[name] => Микола
[email] => hocsschat@digitalday.com.ua
[role] => admin
)
[department] =>
[lastCustomerMessageAt] => 1738751982
[customer] => Array
(
[id] => 2
[name] => Mykola Dvorak
[email] =>
[userId] =>
)
[lastCommunicatedAgentId] => 1
[agents] => Array
(
[0] => Array
(
[id] => 1
[name] => Микола
[email] => hocsschat@digitalday.com.ua
[role] => admin
)
)
[readByAgent] =>
[readByCustomer] => 1
)
[/code]
В ньому немає ніяких данних по клієнту, окрім імені - тобто немає можливості створити унікальний контакт (інакше він буде дублюватися постійно)
Ви при ініціалізації чату не вказали свій email?
05.02.2025, 16:53
Дворак Микола
Papidu Digital Agency
Papidu Digital Agency
Personal license
Leave a message in this thread and the user's contacts will be shown to you
Yes, the e-mail was not specified. Thank you. Tell me, is it possible to make this identifier not an e-mail, but, for example, a name? The thing is that we do not need the client's e-mail, but we need to communicate with him. We have a mandatory field in the helpcrunch form Name and an optional phone number. And I am also interested, I created a separate topic about this, (https://1b.app/ua/forum/integrations-with-messengers/19101-peredacha-dodatkovih-... but I have not received an answer yet, is it possible to transfer the phone number to CRM, now the e-mail and username are transferred
14.02.2025, 13:33
Original comment available on version: ua
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