missing account chat message sent via "send to >> echat"

https://box.fialan.com/app/event/907704/ Good day. We received a status from E-Chat that the message was sent https://box.fialan.com/admin/logs/showall/ajax/?file=echat-status-2023-12-07.log I recommend that you contact E-Chat to clarify why the message was not delivered - perhaps some privacy settings are enabled on the recipient's phone.

[quote] Maksym Vadimovych Tyndyk OneBox production wrote: But the user does not have it in the chat in the van box... and it is not clear that the user sent it at all.... [/quote] and why there is no message in the chat in the van box, the user does not have it... and it is not clear that the user sent it at all ....? let's break down onebox first. When "send to >> echat" where can you see the message sent to the user?

[quote] Poltorak Sergii wrote: and why there is no message in the chat in the van box, the user does not have it... and it is not clear that the user sent it at all ....? let's break down onebox first. When "send to >> echat" where can you see the message sent to the user? [/quote] Unfortunately, I cannot guess from your comments where exactly you check for the presence of a message, etc. I see the message as sent both in events and in the application itself https://box.fialan.com/app/echat-pro/?page=1 at 2023-12-07 12:49:07

thank you, let's prepare a video of how sending happens and the message is lost... I'll come back with a video recording