Expanding the functionality of the standard integration with Telegram
Hello!
We developed a BP for communication with the client via Viber through the functionality of buttons with actions at stages, including switching stages. Customers often want to include one business process logic for multiple messengers at the same time.
And in Telegram, it turns out that in order to similarly display the menu buttons that will be visible throughout the communication, it is necessary to make a finishing touch, but on the forum the developer refused to do it: https://1b.app/ru/forum/integrations-with-messengers/15351- dorobka---menyu-dlya-bota-telegram/
The Telegram bot builder partially covers these needs, but there are other challenges, such as managing chatbot status from a process or automatic data validation. This application is very convenient for customers who can build a business process in this way. But it is not suitable if you need to conduct communication that is not related to sales.
We would like to have a clear understanding of the possibility of impr
Original question is available on version: ua
We developed a BP for communication with the client via Viber through the functionality of buttons with actions at stages, including switching stages. Customers often want to include one business process logic for multiple messengers at the same time.
And in Telegram, it turns out that in order to similarly display the menu buttons that will be visible throughout the communication, it is necessary to make a finishing touch, but on the forum the developer refused to do it: https://1b.app/ru/forum/integrations-with-messengers/15351- dorobka---menyu-dlya-bota-telegram/
The Telegram bot builder partially covers these needs, but there are other challenges, such as managing chatbot status from a process or automatic data validation. This application is very convenient for customers who can build a business process in this way. But it is not suitable if you need to conduct communication that is not related to sales.
We would like to have a clear understanding of the possibility of impr
Answers:
we are very much waiting for a decision, the client is ready to pay for finishing touches.
17.10.2022, 13:10
Original comment available on version: ua
Yaryna
The integrator wrote:
The Telegram bot builder partially covers these needs, but there are other challenges, such as managing chatbot status from a process or automatic data validation. This application is very convenient for customers who can build a business process in this way. But it is not suitable if you need to conduct communication that is not related to sales.
It is not clear what is the complexity of solving your task through the BOT constructor, can you describe it in more detail?
Yaryna
The integrator wrote:
We would like to have a clear understanding of the possibility of improvements to the standard integration with Telegram by analogy with Viber. We understand that it is technically possible, but is it possible to leave the same policy as for Viber and complete the functionality of the buttons separately?
You can make improvements to the standard functionality, but the question here is that the evaluation of these improvements is very large. It is easier and cheaper for you to use Telegram bot
Yaryna
The integrator wrote:
Also by analogy - there are plans to develop functionality for the Facebook messenger https://developers.facebook.com/docs/messenger-platform/getting-started/quick-st... ?
there are plans
19.10.2022, 16:52
Original comment available on version: ua
thanks for the answer!
Ustimenko Igor
OneBox production wrote:
It is easier and cheaper for you to use Telegram bot
and not easier. would like to impose the ability to answer or help the customer regardless of the communication method, but simply putting the actions of sending messages on the main business process. and you propose to make a separate power supply for Telegram.
but ok, accepted. we continue to work.
Ustimenko Igor
OneBox production wrote:
It is easier and cheaper for you to use Telegram bot
and not easier. would like to impose the ability to answer or help the customer regardless of the communication method, but simply putting the actions of sending messages on the main business process. and you propose to make a separate power supply for Telegram.
but ok, accepted. we continue to work.
24.10.2022, 09:31
Original comment available on version: ua
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