Distribution of chats by role

If you want to create a process, you can quiz once for the whiling "Automatically distribute employees' business processes to other employees"
There you can choose how and on whom to spread + set limits, so you set the virtual spivrobitnik as the last one, and then from the new spivrobitnik on the other spivrobitnikiv. According to chat rooms, more precisely, there are no tools with them as if they are mutually modifiable, I think that it is necessary to appoint either to create chats, or to process and already with them to create everything as it is necessary

I need chats, the processes make it clear how to do it

Hello. You can make the action within the day to distribute chats equally to all role managers. Those. if there are 2 people, then the first chat will fly to the first, the second to the second, the third to the first and so on. Takes 2h. If you need to check the user's work schedule, whether he is online or not, his status is "work" and other things will be +1h.

Will it be a separate action or will it be improved in both actions for viber and tg?

If it is more convenient for you, you can make a separate action that will take a chat where there is a selected contact (conditional QUE) and a client (that is, only 2 users) and connect the manager of the selected role to such chats according to the logic described above. Those. you will create a chat on que with the action of a telegram or a viber, and the next action will connect someone to the chat. The advantage is that there will be a bit less settings in actions and you will be able to distribute chats more evenly if there are several of them per day. Of the minuses, this is a separate action that will not give any goodies if you have at least 10+ chats per day