How to tie up the second number to the client? [Viber]
Here is a person (He already has a viber attached)
https://vzutik.crm-onebox.com/admin/shop/users/6421/
Further
The client wrote back
https://vzutik.crm-onebox.com/admin/customorder/droperi/429636/edit/
We want to connect users
It seems that everything worked out, but the messages still come to the old chat
It sort of understands what it is, but sends messages to the old chat
Here is an example of events
This is a new chat
https://vzutik.crm-onebox.com/admin/shop/event/1006481/
It's old
https://vzutik.crm-onebox.com/admin/shop/event/1008677/
The channels are different, how to bind the second channel? Or how to choose where to send a message?
Original question is available on version: ru
https://vzutik.crm-onebox.com/admin/shop/users/6421/
Further
The client wrote back
https://vzutik.crm-onebox.com/admin/customorder/droperi/429636/edit/
We want to connect users
It seems that everything worked out, but the messages still come to the old chat
It sort of understands what it is, but sends messages to the old chat
Here is an example of events
This is a new chat
https://vzutik.crm-onebox.com/admin/shop/event/1006481/
It's old
https://vzutik.crm-onebox.com/admin/shop/event/1008677/
The channels are different, how to bind the second channel? Or how to choose where to send a message?
Answers:
Do you have a process or chat created by chat?
You can either use the chat block in the process to switch tabs between client chats.
You can either use the chat block in the process to switch tabs between client chats.
03.12.2021, 16:43
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
Do you have a process or chat created by chat?
You can either use the chat block in the process to switch tabs between client chats.
is it possible to store 2 viber identifiers in the card of one contact? if a client writes from one number to different chats, then yes, but here the question is about two different client numbers, it seems that this is what we are talking about
03.12.2021, 16:47
Original comment available on version: ru
is it possible to store 2 viber identifiers in the card of one contact? if a client writes from one number to different chats, then yes, but here the question is about two different client numbers, it seems that this is what we are talking about
Only 1 identifier for 1 token (bot) can be stored in the card.
06.12.2021, 13:47
Original comment available on version: ru
but how to change it? Here the client had 1 viber, he wants to change to another, now we can’t do it in any way?
Could you change?
To have a client by reference
https://vzutik.crm-onebox.com/admin/shop/users/6421/
was the id from this event
https://vzutik.crm-onebox.com/admin/shop/event/1006481/
Could you change?
To have a client by reference
https://vzutik.crm-onebox.com/admin/shop/users/6421/
was the id from this event
https://vzutik.crm-onebox.com/admin/shop/event/1006481/
06.12.2021, 14:13
Original comment available on version: ru
You can display the "Social networks" block in the contact card - there it will be possible to edit Viber identifiers in accordance with bots.
Identifier - you can take the "Channel" from the event.
Identifier - you can take the "Channel" from the event.
06.12.2021, 14:16
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
