The block Viber chat with the client of the process does not appear in the stage
Good afternoon!
In the constructor of the interface of the stage, we tried to add a block vider (2), but the block was not displayed in the stage itself (1). Why is it connected that it is possible, mentally seemingly, for the manager to talk to the client in the viber chat directly from the invitation?
There is also a hundred feeds of commentary feeds. In the settings of this block, it is possible (I know how to understand) to display the option of communication with the client at the top of the line - write a message to Viber (3).
However, the flags are checked, but the choice of the viber is not allowed (4). How to solve this problem?
Original question is available on version: ru
In the constructor of the interface of the stage, we tried to add a block vider (2), but the block was not displayed in the stage itself (1). Why is it connected that it is possible, mentally seemingly, for the manager to talk to the client in the viber chat directly from the invitation?
There is also a hundred feeds of commentary feeds. In the settings of this block, it is possible (I know how to understand) to display the option of communication with the client at the top of the line - write a message to Viber (3).
However, the flags are checked, but the choice of the viber is not allowed (4). How to solve this problem?
Answers:
Hello.
Did the client of the process write to you earlier via Viber (that he has a viber identifier in the system)?
Also, in order to be able to respond to viber through the comments feed in the process - this process must be created based on an incoming message from the client to your viber
Did the client of the process write to you earlier via Viber (that he has a viber identifier in the system)?
Also, in order to be able to respond to viber through the comments feed in the process - this process must be created based on an incoming message from the client to your viber
16.08.2021, 16:44
Original comment available on version: ru
Isn't it possible to write to the client first from the request? Managers hourly chime in with the viber client (calling yogo through the button, sho to the little one), but in the ideal variant I wanted to, so that the stench would communicate directly from the invitation to the chat with the client ... it’s just that handy. It is not necessary for the manager to go to the viber message to write to the client, to work in the srm ... There is a great amount of closure, and if the client writes, for example, after 2-3 days, the manager does not know who the hundredth of such an appointment is before a new one.
16.09.2021, 16:25
Original comment available on version: ru
Vasil, your last comment is no longer worth the integration functionality with the viber public, but simply calls out your special viber, which is installed on the computer. ce different accounts.
Your need to respond to yourself as described above - the client write first to the public account and all correspondence was conducted with the client through Box, and not through viber on the computer / phone.
Your need to respond to yourself as described above - the client write first to the public account and all correspondence was conducted with the client through Box, and not through viber on the computer / phone.
16.09.2021, 16:28
Original comment available on version: ru
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