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New mail error: Data is invalid. EntityRef: expecting ';'

There is a problem in creating a TTN for a new mail. If the product contains some special character, for example &) - the TTN is not created and gives the following error:
- an error occurred. Failed to create TTN. Check that the fields are filled in correctly. Data is invalid. EntityRef: expecting ';'
Here is a test order https://our-store.com.ua/88103/
Please calculate the correction. I plan to pay for it.
Also, earlier in this blog there was a miscalculation to correct this error, but I cannot find this discussion.
Original question is available on version: ru

Answers:

Good afternoon, you can remove unnecessary characters from the description when sending. Will it take 1 hour, will I issue an invoice?
09.01.2024, 12:12
Original comment available on version: ru


Care Department
OneBox production wrote:
Good afternoon, you can remove unnecessary characters from the description when sending. Will it take 1 hour, will I issue an invoice?

Good afternoon
Issue an invoice, but I wanted to clarify: will you remove these characters yourself or do we need to register unnecessary characters in the settings of Nova Poshta?
09.01.2024, 12:18
Original comment available on version: ru

I was thinking of making it delete & by default, but if you want to additionally register it yourself in some setting, I can do it that way - no problem
09.01.2024, 12:39
Original comment available on version: ru


Care Department
OneBox production wrote:
I was thinking of making it delete & by default, but if you want to additionally register it yourself in some setting, I can do it that way - no problem

Let's just in case so that we can register and delete unnecessary ones
09.01.2024, 12:41
Original comment available on version: ru


Care Department
OneBox production wrote:
bill?

Good afternoon
Tell me, how are things going with this modification? When do you plan to finish?
28.01.2024, 18:21
Original comment available on version: ru

Good afternoon. In other application settings there is a setting
https://our-store.com.ua/app/settings/novaposhta/
Before creating a TTN when transmitting Description or AdditionalInformation, remove the specified characters/words from them
07.02.2024, 12:22
Original comment available on version: ru


Care Department
OneBox production wrote:
Good afternoon. In other application settings there is a setting
https://our-store.com.ua/app/settings/novaposhta/
Before creating a TTN when transmitting Description or AdditionalInformation, remove the specified characters/words from them

Good afternoon
Everything works great. Thank you!
07.02.2024, 16:13
Original comment available on version: ru

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