data transmission failure

if you need to pay for it, I'm ready, help solve the problem

Good afternoon. What telephony do you have, how do you import call recordings into the box, and what code are we talking about?

we have our own asterisk, the code is a comment from our guys on IP telephony: SERG Telephony, [10.03.21 23:48] Mar 9 13:01:38 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/05/out-0999234704-105-20210305-110435- 1614935074.3254.wav downloaded (44 bytes, 290.22KB/sec) Mar 9 13:02:30 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/04/out-0999234704-105-20210304-134719- 1614858439.3009.wav downloaded (44 bytes, 311.27KB/sec) Mar 9 18:12:54 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/09/out-0505158325-105-20210309-132539- 1615289139.4703.wav downloaded (221164 bytes, 512.85KB/sec) Mar 10 15:03:50 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/10/out-0996170405-105-20210310-145334- 1615380814.4957.wav downloaded (217644 bytes, 493.01KB/sec) Mar 10 15:26:48 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/10/out-380507009142-104-20210310-142208- 1615378928.4941.wav downloaded (927404 bytes, 582.36KB/sec) Mar 10 17:50:45 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/09/out-0935472237-105-20210309-121902- 1615285142.4690.wav downloaded (765484 bytes, 543.28KB/sec) Mar 10 18:04:53 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/09/out-0505158325-105-20210309-181327- 1615306407.4733.wav downloaded (44 bytes, 328.28KB/sec) partially calls are pulled up, Mar 2 17:42:57 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/01/out-380503038691-203-20210301-121345- 1614593625.2108.wav downloaded (1430124 bytes, 631.13KB/sec) Mar 3 16:25:27 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/03/out-0950087991-105-20210303-124943- 1614768583.2690.wav downloaded (2020524 bytes, 474.76KB/sec) Mar 6 16:21:37 color-main pure-ftpd: (records@94.130.106.71) [NOTICE] /var/spool/asterisk/monitor//2021/03/05/out-380965968032-101-20210305-182451- 1614961491.3396.wav downloaded (44 bytes, 361.17KB/sec) CRM comes in and picks up, but it looks like only a small part [root@color-main ~]# ls -la /var/spool/asterisk/monitor//2021/03/01/ total 93680 drwxr-xr-x 2 asterisk asterisk 8192 Mar 1 19:09 . drwxr-xr-x 11 asterisk asterisk 96 Mar 10 10:38 .. -rw-r--r-- 1 asterisk asterisk 559724 Mar 1 12:01 external-202-0503038691-20210301-115911-1614592751.2086.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 10:08 external-302-+380668605178-20210301-100747-1614586067.2033.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:49 in-0573414441-0506170587-20210301-174937-1614613777.2257.wav -rw-r--r-- 1 asterisk asterisk 4331564 Mar 1 11:45 in-0573414441-0990637521-20210301-114013-1614591613.2066.wav -rw-r--r-- 1 asterisk asterisk 1212844 Mar 1 12:01 in-0573414442-0503038691-20210301-115911-1614592751.2086.wav -rw-r--r-- 1 asterisk asterisk 5845484 Mar 1 10:24 in-380634248448-+380932246849-20210301-101758-1614586678.2037.wav -rw-r--r-- 1 asterisk asterisk 844204 Mar 1 10:42 in-380634248448-+380932246849-20210301-104105-1614588065.2049.wav -rw-r--r-- 1 asterisk asterisk 495724 Mar 1 17:24 in-380662095554-+380661862324-20210301-172423-1614612263.2234.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 09:30 in-380662095554-+380668605178-20210301-092954-1614583794.2029.wav -rw-r--r-- 1 asterisk asterisk 270124 Mar 1 10:08 in-380662095554-+380668605178-20210301-100747-1614586067.2033.wav -rw-r--r-- 1 asterisk asterisk 373484 Mar 1 10:29 in-380662095554-+380668605178-20210301-102853-1614587333.2043.wav -rw-r--r-- 1 asterisk asterisk 1319084 Mar 1 17:52 in-380662095554-+380950402774-20210301-175043-1614613843.2258.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:54 in-380662095554-+380951159881-20210301-175409-1614614049.2271.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:55 in-380662095554-+380951159881-20210301-175448-1614614088.2281.wav -rw-r--r-- 1 asterisk asterisk 56364 Mar 1 18:27 internal-102-101-20210301-182750-16146160 SERG Telephony, [10.03.21 23:48] 70.2315.wav -rw-r--r-- 1 asterisk asterisk 2670124 Mar 1 15:58 internal-102-303-20210301-155525-1614606925.2211.wav -rw-r--r-- 1 asterisk asterisk 1246444 Mar 1 13:50 internal-202-303-20210301-134844-1614599324.2193.wav -rw-r--r-- 1 asterisk asterisk 923564 Mar 1 10:25 internal-302-203-20210301-102350-1614587030.2040.wav -rw-r--r-- 1 asterisk asterisk 1308524 Mar 1 17:34 out-0443337829-302-20210301-173335-1614612815.2238.wav -rw-r--r-- 1 asterisk asterisk 2387564 Mar 1 16:14 out-0445370101-302-20210301-161132-1614607892.2213.wav -rw-r--r-- 1 asterisk asterisk 527084 Mar 1 11:40 out-0632446114-105-20210301-113953-1614591593.2064.wav -rw-r--r-- 1 asterisk asterisk 2829484 Mar 1 16:25 out-0635454444-302-20210301-162245-1614608565.2215.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 11:51 out-0660495656-104-20210301-115109-1614592269.2073.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 11:52 out-0660495656-104-20210301-115204-1614592324.2076.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 13:46 out-0660495656-104-20210301-134631-1614599191.2189.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:20 out-0661862324-303-20210301-171948-1614611988.2232.wav -rw-r--r-- 1 asterisk asterisk 4410284 Mar 1 12:03 out-0662557432-105-20210301-115855-1614592735.2084.wav -rw-r--r-- 1 asterisk asterisk 667884 Mar 1 12:50 out-0662557432-105-20210301-124954-1614595794.2137.wav -rw-r--r-- 1 asterisk asterisk 1033964 Mar 1 13:24 out-0662557432-105-20210301-132256-1614597776.2167.wav -rw-r--r-- 1 asterisk asterisk 1193004 Mar 1 10:32 out-0668605178-303-20210301-103058-1614587458.2047.wav -rw-r--r-- 1 asterisk asterisk 5919404 Mar 1 11:05 out-0668605178-303-20210301-105856-1614589136.2061.wav -rw-r--r-- 1 asterisk asterisk 1563244 Mar 1 17:21 out-0800210777-105-20210301-171922-1614611962.2230.wav -rw-r--r-- 1 asterisk asterisk 3823724 Mar 1 17:39 out-0800330001-302-20210301-173512-1614612912.2240.wav -rw-r--r-- 1 asterisk asterisk 2285804 Mar 1 14:42 out-0931398012-104-20210301-144013-1614602413.2205.wav -rw-r--r-- 1 asterisk asterisk 6895084 Mar 1 16:40 out-0932246849-303-20210301-163324-1614609204.2217.wav -rw-r--r-- 1 asterisk asterisk 1018924 Mar 1 17:50 out-0950402774-303-20210301-174919-1614613759.2255.wav -rw-r--r-- 1 asterisk asterisk 14558764 Mar 1 18:06 out-0950402774-303-20210301-175118-1614613878.2262.wav -rw-r--r-- 1 asterisk asterisk 4659884 Mar 1 15:20 out-0951822883-105-20210301-151502-1614604502.2208.wav -rw-r--r-- 1 asterisk asterisk 1510764 Mar 1 17:54 out-0951822883-105-20210301-175213-1614613933.2265.wav -rw-r--r-- 1 asterisk asterisk 519404 Mar 1 18:09 out-0954197461-303-20210301-180809-1614614889.2295.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 10:58 out-0993796534-105-20210301-105818-1614589098.2056.wav -rw-r--r-- 1 asterisk asterisk 2895724 Mar 1 11:01 out-0993796534-105-20210301-105837-1614589117.2059.wav -rw-r--r-- 1 asterisk asterisk 5426284 Mar 1 14:37 out-0993796534-105-20210301-143148-1614601908.2203.wav -rw-r--r-- 1 asterisk asterisk 3206124 Mar 1 16:57 out-0993796534-105-20210301-165401-1614610441.2227.wav -rw-r--r-- 1 asterisk asterisk 1430124 Mar 1 12:15 out-380503038691-203-20210301-121345-1614593625.2108.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 16:53 out-380503233684-101-20210301-165307-1614610387.2221.wav -rw-r--r-- 1 asterisk asterisk 40684 Mar 1 17:49 out-380506170587-101-20210301-174850-1614613730.2252.wav -rw-r--r-- 1 asterisk asterisk 103404 Mar 1 18:33 out-380632543403-101-20210301-183314-1614616394.2319.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:45 out-380638768668-101-20210301-174511-1614613511.2248.wav -rw-r--r-- 1 asterisk asterisk 256364 Mar 1 18:42 out-380660205067-101-20210301-184228-1614616948.2327.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:45 out-380665229897-101-20210301-174503-1614613503.2244.wav -rw-r--r-- 1 asterisk asterisk 885804 Mar 1 18:39 out-380667765999-101-20210301-183803-1614616683.2323.wav -rw-r--r-- 1 asterisk asterisk 3529964 SERG Telephony, [10.03.21 23:48] Mar 1 18:25 out-380667858641-101-20210301-182118-1614615678.2300.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 18:26 out-380667858641-101-20210301-182603-1614615963.2304.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 18:26 out-380667858641-101-20210301-182617-1614615977.2309.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 18:27 out-380667858641-101-20210301-182705-1614616025.2313.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 17:53 out-380950402774-101-20210301-175322-1614614002.2269.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 16:53 out-380990637521-101-20210301-165357-1614610437.2225.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 18:04 out-380999592500-101-20210301-180416-1614614656.2293.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 10:42 out-7604960-104-20210301-104227-1614588147.2052.wav -rw-r--r-- 1 asterisk asterisk 702124 Mar 1 10:45 out-7604960-104-20210301-104428-1614588268.2054.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 19:01 out-7604960-104-20210301-190032-1614618032.2329.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 19:05 out-7604960-104-20210301-190426-1614618266.2333.wav -rw-r--r-- 1 asterisk asterisk 44 Mar 1 19:10 out-7604960-104-20210301-190910-1614618550.2335.wav this is how the file names look like, please send onebox, maybe you need to fix the template for selecting names

Guys please give me an answer! need to solve the problem

I looked through your regular expression settings for importing calls - they are all right at first glance. To understand why some calls are missed, you need: 1. So that you give the full path to the file, the call of which was not dragged into the box 2. pay for 2 hours of revision so that I can print the parser and find out what is the reason for the absence of the event. Bill?

[quote] Dobby best house-elf ever wrote: I looked through your regular expression settings for importing calls - they are all right at first glance. To understand why some calls are missed, you need: 1. So that you give the full path to the file, the call of which was not dragged into the box 2. pay for 2 hours of revision so that I can print the parser and find out what is the reason for the absence of the event. Bill? [/quote] yes, we have money on the balance there, you can issue an invoice and immediately write off)

launched into work

for example: https://crm.mama.travel/admin/customorder/order/97945/edit/ pay attention to the time so that you can check for specific conversations that are not transmitted [file]4949[/file]

any news ?

How many days/months does it take to resolve the issue?

Good afternoon. What exactly is not working for you? If you mean that you cannot listen to the conversations that you have circled, then there are no records. Wat screen from your FTP [file]5276[/file] These are your conversations, the size of the files is 44 bytes, i.e. these are just the file headers. The question is not for us, our system read these files and based on this created events, But there is no conversation, perhaps because they did not get through and therefore there is no record. The presence or absence of a recording file is the responsibility of your telephony.