How to close the card for everyone except the one who picked up the phone when calling a group?
How to close the card for everyone except the one who picked up the phone when calling a group?
We create a call through the "Call Creation API" we transfer the call and specify several callee separated by a comma (we did a revision), everyone opens a card.
When someone picked up the phone, you need to close the card for everyone else.
How can this be done?
Is there such an opportunity in the "Call Creation API"?
https://crm.sportlife.ua/
Original question is available on version: ru
We create a call through the "Call Creation API" we transfer the call and specify several callee separated by a comma (we did a revision), everyone opens a card.
When someone picked up the phone, you need to close the card for everyone else.
How can this be done?
Is there such an opportunity in the "Call Creation API"?
https://crm.sportlife.ua/
Answers:
now there is no such possibility, you can only close all at once with any closing status on the channel
you can add this parameter - it will take 2 hours
you can add this parameter - it will take 2 hours
12.03.2021, 17:50
Original comment available on version: ru
Ustimenko Igor
OneBox CTO wrote:
now there is no such possibility, you can only close all at once with any closing status on the channel
you can add this parameter - it will take 2 hours
And on what principle will it work, some kind of intermediate request or what?
Will it be necessary to send a request with a list of callees for whom to close the card?
Or will we send the callee of the responder and all the others will be closed through the channel?
13.03.2021, 11:52
Original comment available on version: ru
Andrey wrote:
Or will we send the callee of the responder and all the others will be closed through the channel?
Yes
only in another parameter for example pickup
14.03.2021, 10:10
Original comment available on version: ru
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