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Help with this phenomenon:
First call from the number 0688085412 at 10:33. Call of acceptance, rozmov 1 sec. VІdobrazhatsya in razdіlі Podії.
After another entry, from the same number. The client has thrown off the voice notification at the stage, having not received the voice message. In the box, there is a merging window of the input from all operators and hang on all tabs. There are no fixations in the distribution of Podії calls.
As there is a problem of transferring statuses to Binotel, it is suggested that you call in such a call with a certain status.
Dyakuyu.
[file]3996[/file]
Help with this phenomenon: First call from the number 0688085412 at 10:33. Call of acceptance, rozmov 1 sec. VІdobrazhatsya in razdіlі Podії. After another entry, from the same number. The client has thrown off the voice notification at the stage, having not received the voice message. In the box, there is a merging window of the input from all operators and hang on all tabs. There are no fixations in the distribution of Podії calls. As there is a problem of transferring statuses to Binotel, it is suggested that you call in such a call with a certain status. Dyakuyu.
There are no fixations in the distribution of Podії calls. As there is a problem of transferring statuses to Binotel, it is suggested that you call in such a call with a certain status.
Look in the history of calls to the Binotel LC when exactly the second call was made. Next, you can see if there was a webhook for this call - if it was not there - then you need to configure it on the side of Binotel so that it is for such cases.
[quote]
There are no fixations in the distribution of Podії calls.
As there is a problem of transferring statuses to Binotel, it is suggested that you call in such a call with a certain status.
[/quote]
Look in the history of calls to the Binotel LC when exactly the second call was made.
Next, you can see if there was a webhook for this call - if it was not there - then you need to configure it on the side of Binotel so that it is for such cases.
Tyndyk Maxim Vadimovich Administrator wrote: Look in the history of calls to the Binotel LC when exactly the second call was made. Next, you can use the logs https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=binotel-complete-... (this is a file for 4.03) to see if there was a webhook for this call - if it was not - then you need to configure on the side of Binotel so that it is for such cases.
[quote]
Tyndyk Maxim Vadimovich
Administrator wrote:
Look in the history of calls to the Binotel LC when exactly the second call was made.
Next, you can use the logs https://difreight.crm-onebox.com/admin/logs/showall/ajax/?file=binotel-complete-... (this is a file for 4.03) to see if there was a webhook for this call - if it was not - then you need to configure on the side of Binotel so that it is for such cases.
[/quote]
VIN Axis:
[2021-03-04 10:39:58]
host: difreight.crm-onebox.com
url: /binotel/push/complete/
contentID: binotel-push-complete
point: /shop.starter.php
data: Array
(
[requestType] => apiCallCompleted
[attemptsCounter] => 1
[callDetails] => Array
(
[companyID] => 33764
[generalCallID] => 2452668277
[callID] => 2452668277
[startTime] => 1614847198
[calltype] => 0
[internalNumber] => Business Hours Greeting 2
[internalAdditionalData] =>
[externalNumber] => 0688085412
[waitsec] => 0
[billsec] => 0
[disposition] => CANCEL
[recordingStatus] =>
[isNewCall] => 0
[customerdata] =>
[pbxNumberData] => Array
(
[number] => 0443440290
)
[historyData] => Array
(
[0]
(
[waitsec] => 0
[billsec] => 0
[disposition] => CANCEL
[internalNumber] => Business Hours Greeting 2
[internalAdditionalData] =>
)
)
[linkToCallRecordOverlayInMyBusiness] =>
[linkToCallRecordInMyBusiness] =>
)
)
This call is not to an employee - that's why it cannot be properly recorded in events, because internalNumber and internalAdditionalData do not have a number who is being called. To solve this problem, you need to enter in the integration in the "Autoresponder number" field your phone numbers, separated by commas, to which customers call and hear voice - in this example, this is 0443440290
This call is not to an employee - that's why it cannot be properly recorded in events, because internalNumber and internalAdditionalData do not have a number who is being called.
To solve this problem, you need to enter in the integration in the "Autoresponder number" field your phone numbers, separated by commas, to which customers call and hear voice - in this example, this is 0443440290
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