No calling manager in events

Add some phone number to the employee. In a call type event, it shows the phone number of the caller/receiver

I see normal, sorry. Give a link to the event

https://forostina.1b.app/app/event/218/

[31]
(
[caller] => "" <forostinacomua_main>
[dst] => 380672563878
[disposition] => ANSWERED
[calldate] => 2022-08-08T12:21:25+0300
[duration] => 57
[call_type] => out
[connected_with] => 380672563878
[utm_source] =>
[utm_medium] =>
[utm_campaign] =>
[utm_content] =>
[utm_term] =>
this is the information that the ringostat gives to the request
on your account with your Auth-key.
Those. we are told that some "<forostinacomua_main>" called. Since this is a call, it is assumed that they will call from number to number and the caller field will contain the caller's phone number. It is not there, respectively, in the event you get an empty "Who"

Yes, that's right, but here is the template indicated where to get the manager's data or specify the manager's phone number there?

This setting, as far as I understand, works in order to understand which employee to show the window to. Some employee has a value in the additional field
"" <forostinacomua_main>?
This is a bit of a strange designation of an employee, don't you think?

This is the employee's sip login here without options, you can send a screenshot of how these fields should be filled in the ringo connection settings for it to work correctly

Good afternoon, when will it be possible to see screenshots of the correct settings?

We figured out for the integration to work correctly, it is necessary that the sip-login also contains the numbers of the employee's internal number, then everything will be correct, I recommend updating the screenshots and application instructions