Call forwarding
Previously made improvements 2015538257 and 2015575469
We use a method that gives the operator along the line with which to connect and there is still a lot of logic on which to do this
https://rozpakui.crm-onebox.com/asterisk/push-callrouting/?caller=111&callee...
We now indicate here the list of operators (sip numbers) with which to connect in the "To whom we redirect", but there is also a "Role" column, can we remove the list of sip numbers from there and use that Role column for these requests or do we need to refine ? If yes, please rate.
The bottom line is that we do not write each number, but take a list of operators by role and continue to apply the logic that was wired
Original question is available on version: ru
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
We use a method that gives the operator along the line with which to connect and there is still a lot of logic on which to do this
https://rozpakui.crm-onebox.com/asterisk/push-callrouting/?caller=111&callee...
We now indicate here the list of operators (sip numbers) with which to connect in the "To whom we redirect", but there is also a "Role" column, can we remove the list of sip numbers from there and use that Role column for these requests or do we need to refine ? If yes, please rate.
The bottom line is that we do not write each number, but take a list of operators by role and continue to apply the logic that was wired
Answers:
No, the logic by source will work only for the specified numbers. By role - he will take employees and whoever fits the initial conditions will return him.
As I understand it, you need to get all the employees of the specified role - get their numbers via Asterisk telephony - and do the same logic as when specifying the phone number - it will take 1 hour. If you have several Asterisk telephonies and you can pass the integrationid parameter with the identifier of the integration by which the call and receive phone numbers is another +1 hour
As I understand it, you need to get all the employees of the specified role - get their numbers via Asterisk telephony - and do the same logic as when specifying the phone number - it will take 1 hour. If you have several Asterisk telephonies and you can pass the integrationid parameter with the identifier of the integration by which the call and receive phone numbers is another +1 hour
19.10.2021, 16:56
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production
Administrator wrote:
No, the logic by source will work only for the specified numbers. By role - he will take employees and whoever fits the initial conditions will return him.
As I understand it, you need to get all the employees of the specified role - get their numbers via Asterisk telephony - and do the same logic as when specifying the phone number - it will take 1 hour. If you have several Asterisk telephonies and you can pass the integrationid parameter with the identifier of the integration by which the call and receive phone numbers is another +1 hour
Concerning several telephones, I need help to figure it out)
Look, we have 1 integration connected https://rozpakui.crm-onebox.com/admin/shop/integrations/asterisk-2/control/
And the other 2 are not active - I don't know how to delete them, there is no button
I entered the telephony identifier 777 into that active one, but integration is active only 1
We are currently executing such a request to get with whom to connect https://rozpakui.crm-onebox.com/asterisk/push-callrouting/?caller=111&callee...
There seems to be no integrationid in the request
Tell me if we need to add it in such a situation or not?)
And how can I delete those 2 inactive ones?
22.10.2021, 10:12
https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор
Original comment available on version: ru
There seems to be no integrationid in the request
Tell me if we need to add it in such a situation or not?)
No, it's not necessary - let's take internal numbers without taking into account telephony and that's it.
22.10.2021, 15:39
Original comment available on version: ru
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