Automatic action "Webasyst API / Import processes" does not work on weekends
From time to time we observe a problem with Webasyst integration - orders do not come to the box by the automatic action once a minute "Webasyst API / Import processes", and it is on weekends (Sat. and Sun.). And Import orders from Rozetka Seller API is the same. On Monday morning, all orders appear in the box, but for some reason not in chronological order and with the same creation time (for example, the last case at 01:03). The store is open and processes orders seven days a week, and this oddity is quite inconvenient. Where do our orders "walk" for the weekend and how can this be explained? Thank you!
Original question is available on version: ru
Answers:
Good afternoon. If something does not work on weekends and works on weekdays, most likely there is a problem with crons or api. Try to check the status of the crons in the "Server load panel" on the weekend. If the Minute Cron works, then the problem is in the api. To say for sure, it is necessary for our employee to go to your server on a day off and analyze the situation, it will take about 2 hours of revision.
28.12.2020, 16:44
Original comment available on version: ru
Thank you, let's check) But apparently everything is in order with the api, I see that on the weekend another action "Webasyst API / Status Synchronization" works. At the same time, when new orders from Webasyst do not arrive in the box, the statuses of orders in Webasyst change through the same integration....
28.12.2020, 16:58
Original comment available on version: ru
Thanks, we'll check it) But apparently everything is in order with the api, I see that on the weekend another action "Webasyst API / Status Synchronization" works. At the same time on weekends, when new orders from Webasyst do not arrive in the box, the statuses of orders in Webasyst change through the same integration....
28.12.2020, 17:05
Original comment available on version: ru
If status synchronization works, then most likely there are some problems with the minute cron
28.12.2020, 17:09
Original comment available on version: ru
In continuation of the topic with the problem of minute automatic actions, it was repeated again on the weekend of 01/03/2021.
In particular, we tracked that the following actions did not work all day long (once a minute): Webasyst API / Import processes, Turn a letter into a process, Import orders from Rozetka Seller API. Obviously there is a problem with the cron, please tell me how to fix it?
In particular, we tracked that the following actions did not work all day long (once a minute): Webasyst API / Import processes, Turn a letter into a process, Import orders from Rozetka Seller API. Obviously there is a problem with the cron, please tell me how to fix it?
06.01.2021, 14:20
Original comment available on version: ru
Hello. To fix, you first need to find what to fix. In order to find it, you need to sit on your server at the specified time and see what is not working and why. We can do it, it will take 2 hours of revision.
06.01.2021, 15:41
Original comment available on version: ru
"to sit on your server" - do you mean the server on which Webasyst is running?
06.01.2021, 15:49
Original comment available on version: ru
Thanks! How can we solve this on our own? is it possible to view and edit cron jobs from the admin panel?
06.01.2021, 16:58
Original comment available on version: ru
unfortunately I can't know if you can solve something or not. Probably if they could, they would have already found the reason and would have solved it
06.01.2021, 17:01
Original comment available on version: ru
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