Payment account is not displayed in the order
2023-11-14 16:22:15
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process example
https://ubp.crm-onebox.com/10204/
the account is displayed in the general list
but if you go to payment - no https://prnt.sc/PkA-W1eUI7Bd
this account is active https://ubp.crm-onebox.com/app/payments/settings/account/28/control/
can you fix it?
Original question is available on version: ru
https://ubp.crm-onebox.com/10204/
the account is displayed in the general list
but if you go to payment - no https://prnt.sc/PkA-W1eUI7Bd
this account is active https://ubp.crm-onebox.com/app/payments/settings/account/28/control/
can you fix it?
Answers:
Check which legal entity is specified in the process and whether this account is assigned to this legal entity.
In the process, if you edit payments, the accounts of only the selected legal entity are displayed.
In the process, if you edit payments, the accounts of only the selected legal entity are displayed.
14.11.2023, 17:21
Original comment available on version: ua
Andriy wrote:
Check which legal entity is in the process and whether the account is assigned to that legal entity.
When editing payments, only the accounts of the selected legal entity are displayed.
Understood
Thank you
15.11.2023, 10:25
Original comment available on version: ru
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Understood
Thank you
Good afternoon. Is your issue resolved?
17.11.2023, 16:04
Original comment available on version: ru
Tyndyk Maxim Vadimovich
OneBox production wrote:
Morozov Sergey Sergeevich
Sergey Morozov wrote:
Understood
Thank you
Good afternoon. Is your issue resolved?
Good afternoon
Yes thank you
19.11.2023, 11:28
Original comment available on version: ru
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