Action bug
In this order http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/543969/payment/ the payment https://prnt.sc/w0kxt5 was somehow attached. Although he is generally a supplier and of delivered products. (I unlinked the payment, spent the order and then tied it back to the delivered ones.) Why does he cling to this order? How so?
Here is the same thing http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544136/payment/
Everything is wrong there. The direction of payment is wrong, the client is wrong. And in action there is no setting that could lead to this.
Original question is available on version: ru
Here is the same thing http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544136/payment/
Everything is wrong there. The direction of payment is wrong, the client is wrong. And in action there is no setting that could lead to this.
Answers:
Good afternoon. Please tell us how you create the payment itself and what action do you think reloads it into the process
11.12.2020, 18:58
Original comment available on version: ru
Correct payments were added to these orders from the order itself - finance.
Other payments have been created in the finance section. Further and automatically action once an hour distributes payments. That's what attached it
Other payments have been created in the finance section. Further and automatically action once an hour distributes payments. That's what attached it
11.12.2020, 20:17
Original comment available on version: ru
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544136/payment/ same situation here
14.12.2020, 11:08
Original comment available on version: ru
14.12.2020, 11:17
Original comment available on version: ru
15.12.2020, 22:42
Original comment available on version: ru
I ask you to deal with the problem, I can not close orders
15.12.2020, 22:43
Original comment available on version: ru
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544335/edit/ I take the last order. It is in the "Waiting for payment" status in the payment distribution action that this status is selected. Accordingly, according to the logic of the action, the payment should be tied to this order. In this case, there is no difference between an incoming payment or an outgoing one - nothing is said about this in the action. You can try to check the box "Do not make a payment if the payment amount is less than the lack of payment for the process", perhaps this will solve the problem, but not a fact. Using your mind, you need to make a choice of payment types in action, which to distribute in order to distribute only incoming payments in your case, it will take about an hour
17.12.2020, 17:54
Original comment available on version: ru
Don't you see that payments have been attached to another counterparty and from another process?
17.12.2020, 18:42
Original comment available on version: ru
Secondly: earlier everything was clear. The problem appeared after the update
17.12.2020, 18:43
Original comment available on version: ru
Good afternoon! It's been 11 days since I posted my question! You might have already figured out the problem.
I remind you - before (before the update) everything worked correctly.
Previously, we finalized the payment distribution action.
Bodyako Dmitry
Employee wrote:
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544335/edit/ I take the last order. It is in the "Waiting for payment" status in the payment distribution action that this status is selected. Accordingly, according to the logic of the action, the payment should be tied to this order. In this case, there is no difference between an incoming payment or an outgoing one - nothing is said about this in the action. You can try to check the box "Do not make a payment if the payment amount is less than the lack of payment for the process", perhaps this will solve the problem, but not a fact. Using your mind, you need to make a choice of payment types in action, which to distribute in order to distribute only incoming payments in your case, it will take about an hour
Payments from other counterparties from other BPs began to cling to customer orders https://prnt.sc/w70l2b
I remind you - before (before the update) everything worked correctly.
Previously, we finalized the payment distribution action.
Bodyako Dmitry
Employee wrote:
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544335/edit/ I take the last order. It is in the "Waiting for payment" status in the payment distribution action that this status is selected. Accordingly, according to the logic of the action, the payment should be tied to this order. In this case, there is no difference between an incoming payment or an outgoing one - nothing is said about this in the action. You can try to check the box "Do not make a payment if the payment amount is less than the lack of payment for the process", perhaps this will solve the problem, but not a fact. Using your mind, you need to make a choice of payment types in action, which to distribute in order to distribute only incoming payments in your case, it will take about an hour
Payments from other counterparties from other BPs began to cling to customer orders https://prnt.sc/w70l2b
21.12.2020, 10:56
Original comment available on version: ru
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/544385/edit/ here is another order
22.12.2020, 10:30
Original comment available on version: ru
Here is the same situation http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/562037/edit/ https://prnt.sc/w9oru0
I'm already simply begging you to solve this bug, since we have a tin in working with clients
I'm already simply begging you to solve this bug, since we have a tin in working with clients
25.12.2020, 13:23
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
In this case, there is no difference between an incoming payment or an outgoing one - nothing is said about this in the action.
Here is the task for which action #2014959191 was being finalized and there is a mention of the direction of payments and processes
25.12.2020, 16:52
Original comment available on version: ru
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/562037/payment/ here is the payment page. It shows all payments of the process and its CHILD processes such as http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/562214/edit/ for example. This logic has been working by default for several years. If you need not to show payments of child processes in parent processes, you need to set the action "Ignore payments of subprocesses" for the process step.
The second solution is not to create sub-processes that add payments that you do not want to see in the main process.
The second solution is not to create sub-processes that add payments that you do not want to see in the main process.
25.12.2020, 17:05
Original comment available on version: ru
I think you didn't look at my screenshot https://prnt.sc/w9oru0
There you can see payment 30406 from the supplier ELITE, which is no longer in this process https://prnt.sc/w9tbu3
What changed?
There you can see payment 30406 from the supplier ELITE, which is no longer in this process https://prnt.sc/w9tbu3
What changed?
25.12.2020, 17:46
Original comment available on version: ru
Alex, please read my post carefully again. Thank you.
25.12.2020, 17:48
Original comment available on version: ru
Furthermore. I have now entered all the orders that I sent you above in this problem. And everything is already true in everyone - there are no other people's payments!
The only thing I'm doing today is here https://prnt.sc/w9tduw removed the number of days
I don't understand what has changed
Or did you fix it?
The only thing I'm doing today is here https://prnt.sc/w9tduw removed the number of days
I don't understand what has changed
Or did you fix it?
25.12.2020, 17:49
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/562037/payment/ here is the payment page. It shows all payments of the process and its CHILD processes such as http://crm.adparts.com.ua/admin/customorder/zakazi-avtodoktor/562214/edit/ for example. This logic has been working by default for several years. If you need not to show payments of child processes in parent processes, you need to set the action "Ignore payments of subprocesses" for the process step.
The second solution is not to create sub-processes that add payments that you do not want to see in the main process.
25.12.2020, 17:50
Original comment available on version: ru
Bodyako Dmitry
Employee wrote:
Alex, please read my post carefully again. Thank you.
Thank you, I've read it and figured it out.
25.12.2020, 17:50
Original comment available on version: ru
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