began to blunt crm, all tasks open for a long time, are saved
From 09/01/2021, CRM began to terribly blunt in all browsers on Windows and mobile phones, it takes a long time to open, all tasks are saved from 7 seconds, both from the Communications Center and from My processes or by clicking on the task link. Before this problem, working with tasks was normal. Interaction with tasks took about 1-2 seconds on average (for example, I clicked on a task and it already opened, now we click on a task and it thinks for 7 seconds and then only opens it). There were no changes in the system files, configuration files. All other functionality of the crm works fine, in 1-2 seconds it enters the settings, client cards, and any other buttons, menus, submenus, the notification center itself opens just as quickly, but when we click on any task, the crm starts thinking from 7 seconds to open, other buttons and to save the task.
As they wrote to us "there is no problem from the boxing side, this is due to problems in the server settings. Our system administra
Original question is available on version: ru
As they wrote to us "there is no problem from the boxing side, this is due to problems in the server settings. Our system administra
Answers:
Good afternoon
we did an analysis of your server and found the reason why it’s stupid, it’s corny to fix it in fact 10 minutes. If you have a system administrator, then why is it stupid to start now, you will ask him a question after we voice the reason. So the specialist requires 1 hour from you for spending so much time looking for the cause on YOUR server, for which YOU are responsible - this is quite adequate, I think. If the problem was related to the product, no one would demand money from you, as well as your people who maintain the server would do well to at least try to find the cause.
we did an analysis of your server and found the reason why it’s stupid, it’s corny to fix it in fact 10 minutes. If you have a system administrator, then why is it stupid to start now, you will ask him a question after we voice the reason. So the specialist requires 1 hour from you for spending so much time looking for the cause on YOUR server, for which YOU are responsible - this is quite adequate, I think. If the problem was related to the product, no one would demand money from you, as well as your people who maintain the server would do well to at least try to find the cause.
02.09.2021, 18:01
Original comment available on version: ru
this is the whole problem, if you were more "friendlier" to your customers, then there would be no questions, and you take 10 minutes for work for 1 hour, that is, an extra charge of 6 times, I think that the client was I would not mind paying for work for 10 minutes as for 20, but for all 60 it’s somehow too much, but you don’t think so, that’s the whole problem.
Ustimenko Igor
OneBox production
Administrator
OneBox CTO wrote:
Good afternoon
we did an analysis of your server and found the reason why it’s stupid, it’s corny to fix it in fact 10 minutes. If you have a system administrator, then why is it stupid to start now, you will ask him a question after we voice the reason. So the specialist requires 1 hour from you for spending so much time looking for the cause on YOUR server, for which YOU are responsible - this is quite adequate, I think. If the problem was related to the product, no one would demand money from you, as well as your people who maintain the server would do well to at least try to find the cause.
Ustimenko Igor
OneBox production
Administrator
OneBox CTO wrote:
Good afternoon
we did an analysis of your server and found the reason why it’s stupid, it’s corny to fix it in fact 10 minutes. If you have a system administrator, then why is it stupid to start now, you will ask him a question after we voice the reason. So the specialist requires 1 hour from you for spending so much time looking for the cause on YOUR server, for which YOU are responsible - this is quite adequate, I think. If the problem was related to the product, no one would demand money from you, as well as your people who maintain the server would do well to at least try to find the cause.
02.09.2021, 21:24
Original comment available on version: ru
Bazyakin Andrey Gennadievich wrote:
You don't think so, that's the problem.
I don't quite understand what is your claim?
You had inconveniences in your work, you contacted us with a question, we checked and found out that the problem is not in our product.
To resolve this issue, we offered you our services.
If you think that our cost is unreasonably high, hire third-party specialists who will provide you with a cheaper service.
You can buy the service anywhere.
02.09.2021, 23:23
Original comment available on version: ru
Guys, please write on the topic, but I can’t understand what you want to prove, what claims you are talking about. In fact, from your messages, unfortunately, the usefulness and information is 0. "the forum is a public and free platform for communication between OneBox users and partners" - you can’t help or answer the fact of the problem, why write?
And the question itself remains relevant who, in fact, understands the issue and can help and / or suggest where to look.
And the question itself remains relevant who, in fact, understands the issue and can help and / or suggest where to look.
03.09.2021, 02:00
Original comment available on version: ru
Closer to the problem, we found an abnormal delay in the response, I think this is the problem, but so far no solution.
03.09.2021, 03:25
Original comment available on version: ru
Bazyakin Andrey Gennadievich wrote:
this is the whole problem, if you were more "friendlier" to your customers, then there would be no questions, and you take 10 minutes for work for 1 hour, that is, an extra charge of 6 times, I think that the client was I would not mind paying for work for 10 minutes as for 20, but for all 60 it’s somehow too much, but you don’t think so, that’s the whole problem.
we are a third party company, I don't understand how we could be friendly before. You apparently did not hear me, I wrote to you that a person spent 1 hour searching, and 10 minutes to fix it. What markup are you talking about?
03.09.2021, 12:38
Original comment available on version: ru
The topic is closed, there are no correct answers and messages to solve the problem. The problem was solved with the help of a third-party customer-friendly company faster and for next to nothing.
06.09.2021, 17:36
Original comment available on version: ru
Well, you and the cadres, hypocrites, and the bugs are still the same ... Not only is your system systematically bombarding me with spam to my work email "Mark the correct answer, the crm started to blunt, all tasks open for a long time, they are saved" and there is no way to unsubscribe from your spam, but There are no correct answers, so you have also blocked my working account with which the topic was created, I can’t stupidly enter it (no, it doesn’t write a login error, the wrong password, etc., but nothing happens when I try to log in). I understand what you are.
So, know who creates themes, etc., if OneBox and its employees don’t like you, then they will treat you exactly like in the Russian Federation - they will simply block you, restrict access, etc., and they won’t give you anything.
PS As soon as I start to think that you OneBox cannot be worse, so you show me with all your might that this is not the limit, I will not even wait for the next bar below the plinth to fall even lower in your attitude and behavior towards YOUR customers.
Below, where you need to check the box, you should write like this: "I confirm that I answer publicly and openly, my answer will be visible to all users of the site, and there is no confidential data in my answer, and that my comment cannot be deleted by me, and my the account can be blocked by OneBox employees in a quiet"
Close the topic (or delete it at your choice, I don’t care anymore) so that your system of letters does not write to me, since I no longer have such an opportunity because of you! "Check the correct answer, crm started to blunt, all tasks open for a long time, are saved" and also save me from your second spam "digest@crm-onebox.com" from which, by the way, you can't unsubscribe!
So, know who creates themes, etc., if OneBox and its employees don’t like you, then they will treat you exactly like in the Russian Federation - they will simply block you, restrict access, etc., and they won’t give you anything.
PS As soon as I start to think that you OneBox cannot be worse, so you show me with all your might that this is not the limit, I will not even wait for the next bar below the plinth to fall even lower in your attitude and behavior towards YOUR customers.
Below, where you need to check the box, you should write like this: "I confirm that I answer publicly and openly, my answer will be visible to all users of the site, and there is no confidential data in my answer, and that my comment cannot be deleted by me, and my the account can be blocked by OneBox employees in a quiet"
Close the topic (or delete it at your choice, I don’t care anymore) so that your system of letters does not write to me, since I no longer have such an opportunity because of you! "Check the correct answer, crm started to blunt, all tasks open for a long time, are saved" and also save me from your second spam "digest@crm-onebox.com" from which, by the way, you can't unsubscribe!
13.09.2021, 14:09
Original comment available on version: ru
Andrey wrote:
Well, you and the cadres, hypocrites, and the bugs are still the same ... Not only is your system systematically bombarding me with spam to my work email "Mark the correct answer, the crm started to blunt, all tasks open for a long time, they are saved" and there is no way to unsubscribe from your spam, but There are no correct answers, so you have also blocked my working account with which the topic was created, I can’t stupidly enter it (no, it doesn’t write a login error, the wrong password, etc., but nothing happens when I try to log in). I understand what you are.
So, know who creates themes, etc., if OneBox and its employees don’t like you, then they will treat you exactly like in the Russian Federation - they will simply block you, restrict access, etc., and they won’t give you anything.
Nobody blocked you, this is a complete lie
14.09.2021, 11:22
Original comment available on version: ru
Ustimenko Igor
OneBox production
Administrator
OneBox CTO wrote:
Andrey wrote:
Well, you and the cadres, hypocrites, and the bugs are still the same ... Not only is your system systematically bombarding me with spam to my work email "Mark the correct answer, the crm started to blunt, all tasks open for a long time, they are saved" and there is no way to unsubscribe from your spam, but There are no correct answers, so you have also blocked my working account with which the topic was created, I can’t stupidly enter it (no, it doesn’t write a login error, the wrong password, etc., but nothing happens when I try to log in). I understand what you are.
So, know who creates themes, etc., if OneBox and its employees don’t like you, then they will treat you exactly like in the Russian Federation - they will simply block you, restrict access, etc., and they won’t give you anything.
Nobody blocked you, this is a complete lie
Well, yes, of course, when I tried to enter nothing failed, I reset the password many times, it went to another account without any problems with the old password and after recovery. The fact that you personally did not block does not mean that none of your colleagues did this. There is no need to make me paranoid, I know when it comes in, and when it doesn’t come in and writes some errors at the entrance or action. You have all the logs on the system, there already and see if anyone has blocked or not. As I understood from the evidence "no one blocked you" only your words without system logs ...
Although unblocked and I can finally close this topic with off-topic answers.
16.09.2021, 12:33
Original comment available on version: ru
Bazyakin Andrey Gennadievich wrote:
Well, yes, of course, when I tried to enter nothing failed, I reset the password many times, it went to another account without any problems with the old password and after recovery. The fact that you personally did not block does not mean that none of your colleagues did this. There is no need to make me paranoid, I know when it comes in, and when it doesn’t come in and writes some errors at the entrance or action. You have all the logs on the system, there already and see if anyone has blocked or not. As I understood from the evidence "no one blocked you" only your words without system logs ...
Although unblocked and I can finally close this topic with off-topic answers.
I think you are paranoid
because before writing I personally checked and no one blocked anyone
Yes, and they cannot block authorization a priori, the maximum that is on the blocking functionality is questions on the forum
so I really doubt the accuracy of your statements
16.09.2021, 21:08
Original comment available on version: ru
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