I urgently need help - tracking of application statuses does not work, the stage does not switch
Sometimes the automation works correctly, but more often it doesn't.
1. Process https://one-box.shine-bright.com.ua/542654/
the application status has changed (screenshots), the action "Payment in installments Monobank / Get application status" does not work.
If you switch back to the stage with this action, it will work correctly.
2. https://one-box.shine-bright.com.ua/541672/
The application status has changed to "The PC credit transaction has been confirmed by the client", in the logs: [inputparams] => {"order_id":"cb97cd8a-0c0c-4b15-a7b8-3b090fb41a53","state":"IN_PROCESS","order_sub_state":"WAITING_FOR_STORE_CONFIRM","message":null}
)
but the action worked out the status "Waiting for confirmation from the client of the loan agreement in the monobank application"
I set up tracking at this stage too, but it doesn't work.
If you switch it back to the tracking stage, it will work correctly.
Original question is available on version: ru
1. Process https://one-box.shine-bright.com.ua/542654/
the application status has changed (screenshots), the action "Payment in installments Monobank / Get application status" does not work.
If you switch back to the stage with this action, it will work correctly.
2. https://one-box.shine-bright.com.ua/541672/
The application status has changed to "The PC credit transaction has been confirmed by the client", in the logs: [inputparams] => {"order_id":"cb97cd8a-0c0c-4b15-a7b8-3b090fb41a53","state":"IN_PROCESS","order_sub_state":"WAITING_FOR_STORE_CONFIRM","message":null}
)
but the action worked out the status "Waiting for confirmation from the client of the loan agreement in the monobank application"
I set up tracking at this stage too, but it doesn't work.
If you switch it back to the tracking stage, it will work correctly.
Answers:
Rodion wrote:
Solved through TP
And what happened? describe please
вчера, 15:00
Original comment available on version: ua
access rights for managers to add payments with a new category were not added,
and at the stage there was an action of switching the parent process to the stage with the payment
and at the stage there was an action of switching the parent process to the stage with the payment
вчера, 21:08
Original comment available on version: ru
Rodion wrote:
access rights for managers to add payments with a new category were not added,
and at the stage there was an action of switching the parent process to the stage with the payment
thanks for the explanation!
вчера, 22:32
Original comment available on version: ru
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