Hello! The client https://zhiraf.crm-onebox.com/admin/shop/users/3682/ has an incoming payment https://zhiraf.crm-onebox.com/admin/shop/finance/payment/27349/control/ on the amount of 400 euros. In the actual payments section for this payment, the payment amount and the amount in the base currency are [file]7592[/file] Wallet account - euro. The base currency is the hryvnia. In the finance block in the contact card, the value of incoming payments is displayed as the sum of payment values in hryvnia and euro without conversion to the base currency [file]7593[/file] This is not the only case. This happens to other clients as well.

Hello! Payment with the exchange rate does not change the situation. [file]7780[/file] [file]7781[/file]

Currency of payment and mutual settlements

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Чаусова Тамара

2021-06-22 21:14:08

Hello!
The client https://zhiraf.crm-onebox.com/admin/shop/users/3682/ has an incoming payment https://zhiraf.crm-onebox.com/admin/shop/finance/payment/27349/control/ on the amount of 400 euros.
In the actual payments section for this payment, the payment amount and the amount in the base currency are Wallet account - euro. The base currency is the hryvnia.
In the finance block in the contact card, the value of incoming payments is displayed as the sum of payment values in hryvnia and euro without conversion to the base currency
This is not the only case. This happens to other clients as well.

screenshot_1.png screenshot_2.png

Original question is available on version: ru

Answers:

Тиндик Максим Вадимович

OneBox production

The amount of payments is calculated in the system currency of payments at the time of their execution. You indicated that you have 400 EUR at the rate of 1 equals 400 UAH - this is what brought you.
Add a payment with the correct real exchange rate - it will display the amount in UAH at the corresponding exchange rate.

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23.06.2021, 15:40

Original comment available on version: ru

Чаусова Тамара

Hello!
Payment with the exchange rate does not change the situation.

screenshot_1.png screenshot_2.png

Make a payment (donate)

01.07.2021, 15:27

Original comment available on version: ru

Тиндик Максим Вадимович

OneBox production

Why not?
Here is the payment (indicated in the screenshots) https://zhiraf.crm-onebox.com/admin/shop/finance/payment/27620/control/
Here is his client https://zhiraf.crm-onebox.com/admin/shop/users/3931/ and his payments https://zhiraf.crm-onebox.com/admin/shop/users/3931/payment/
Actually, in the finance block, the amount is displayed correctly in the base currency at the specified rate.

Make a payment (donate)

01.07.2021, 16:44

Original comment available on version: ru

Чаусова Тамара

Tyndyk Maxim Vadimovich
OneBox production
Premium partner wrote:
Why not?
Here is the payment (indicated in the screenshots) https://zhiraf.crm-onebox.com/admin/shop/finance/payment/27620/control/
Here is his client https://zhiraf.crm-onebox.com/admin/shop/users/3931/ and his payments https://zhiraf.crm-onebox.com/admin/shop/users/3931/payment/
Actually, in the finance block, the amount is displayed correctly in the base currency at the specified rate.

Now, indeed, in this payment, the amount in the system currency is displayed at the rate. But I attached a screen that shows that initially it was not so.
Does this recalculation happen immediately? With what regularity?

Make a payment (donate)

01.07.2021, 17:45

Original comment available on version: ru

Тиндик Максим Вадимович

OneBox production

Chausova Tamara wrote:
Does this recalculation happen immediately? With what regularity?

Recalculation occurs immediately after editing the payment.

Make a payment (donate)

02.07.2021, 12:23

Original comment available on version: ru

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