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Boxing is not working properly. There are a number of problems

Hello!
Since last Friday, Boxing stopped working normally. The following problems arise:
1) The statuses of Rozetka are updated somehow chaotically. That is, at some stages, BPs transfer statuses to Rosette, but at other times they don’t want to (https://i.imgur.com/j1o2fHK.jpg). This was not the case before. At first I thought that the outlet had updated the order statuses, but I did not find anything new.
Here is one of the real orders that was supposed to transfer the status and TTN of Nova Poshta at the stage "Issued NP", but this did not happen https://our-store.com.ua/admin/customorder/order/14896/edit/, but here the same order on Rosette https://i.imgur.com/QfGKR9G.jpg
2) Somewhere every 3rd order, when you click on the "Order confirmed" stage - saving takes place from 10 to 30 seconds.
3) In general, boxing began to slow down.
Оригинальный вопрос доступен на версии: ru

Answers:


Yurchenko Roman Sergeevich wrote:
1) The statuses of Rozetka are updated somehow chaotically. That is, at some stages, BPs transfer statuses to Rosette, but at other times they don’t want to (https://i.imgur.com/j1o2fHK.jpg). This was not the case before. At first I thought that the outlet had updated the order statuses, but I did not find anything new.
Here is one of the real orders that was supposed to transfer the status and TTN of Nova Poshta at the stage "Issued NP", but this did not happen https://our-store.com.ua/admin/customorder/order/14896/edit/, but here the same order on Rosette https://i.imgur.com/QfGKR9G.jpg

The socket may give an error "Update locked by purchase status", and nothing will actually be updated.
If there is an example of a process where we can make a manual transition to the stage / start of the procedure - provide a link for the test.

Yurchenko Roman Sergeevich wrote:
2) Somewhere every 3rd order, when you click on the "Order confirmed" stage - saving takes place from 10 to 30 seconds.

Provide a link to the process that now saves for a long time when switching to the specified stage. Perhaps set up a bunch of actions that make a lot of updates.

Yurchenko Roman Sergeevich wrote:
3) In general, boxing began to slow down.

Many factors can influence this. Let's analyze specific freezes (as in paragraph 2) using specific examples.
22.12.2020, 17:18
Оригинальный комментарий доступен на версии: ru


Tyndyk Maxim Vadimovich
Administrator wrote:
The socket may give an error "Update locked by purchase status", and nothing will actually be updated.
If there is an example of a process where we can make a manual transition to the stage / start of the procedure - provide a link for the test.

Unfortunately, I don’t know where to look for errors from the outlet and in the whole system too (((

Tyndyk Maxim Vadimovich
Administrator wrote:
Provide a link to the process that now saves for a long time when switching to the specified stage. Perhaps set up a bunch of actions that make a lot of updates.

Here is one of those
https://our-store.com.ua/admin/customorder/order/14942/edit/. Now in the personal account of the outlet, this order has the status "Processed by the manager", although our order is almost finished. Logically, Boxing at the "Order confirmed" stage should have sent the socket "Data confirmed. Awaiting dispatch"
22.12.2020, 17:44
Оригинальный комментарий доступен на версии: ru


Tyndyk Maxim Vadimovich
Administrator wrote:
many factors can influence. Let's analyze specific freezes (as in paragraph 2) using specific examples.

I just looked at Prom.ua - the same problem(((Statuses do not change(((
https://our-store.com.ua/admin/customorder/order/14135/edit/
22.12.2020, 17:50
Оригинальный комментарий доступен на версии: ru


Yurchenko Roman Sergeevich wrote:
Here is one of those
https://our-store.com.ua/admin/customorder/order/14942/edit/. Now in the personal account of the outlet, this order has the status "Processed by the manager", although our order is almost finished. Logically, Boxing at the "Order confirmed" stage should have sent the socket "Data confirmed. Awaiting dispatch"

Can you, for example, transfer the action of changing the status to the test procedure - let's try to switch and see the output of the Rosette?

Yurchenko Roman Sergeevich wrote:
I just looked at Prom.ua - the same problem(((Statuses do not change(((
https://our-store.com.ua/admin/customorder/order/14135/edit/

I recommend creating different topics on the forum for different functionalities - so within the framework of the topic there will be a specific solution to 1 question.
23.12.2020, 18:03
Оригинальный комментарий доступен на версии: ru

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