No answer for 2 tasks

[quote] Bodyako Dmitry Employee wrote: Good afternoon. The problem is that you leave useless comments (++++ for example) in the comments of an issue before someone has looked at it. Employees who sit on this form mostly only look at tasks that no one has answered yet (because if there are any comments, most likely someone has already "took up" the task and it is being solved). Accordingly, no one saw your tasks at all, because you sit there and communicate together and think that someone other than you sees it, but this is not so. In order for your task to be noticed and the question in it to be answered, you need to create a task and wait for an answer without adding anything to the comments. Thus, your task will always be in the "New questions" section and will be answered https://crm-onebox.com/ru/support/?show=new&page= [/quote] Hello! Then you have an error in the logic of setting tasks. For example, here is the task https://crm-onebox.com/ru/support/orders/2429-nastroyk-dopolnitelnih-poley-produktov-protsessa/ I was given the wrong answer for it. And I will never get any answer again, even if I leave 100 comments in the task (the answer was received only after setting an additional task). How should I proceed in the task https://crm-onebox.com/ru/support/orders/2429-nastroyk-dopolnitelnih-poley-produktov-protsessa/ in order to get the correct answer from Ustimenko I.?