Track the number of transferred calls
2021-05-31 13:54:12
Telephony Kyivstar.
Is it possible to track the number of calls transferred to other employees?
Call example: screenshot 1
In events https://onebox.ardis.ua/admin/shop/report/event/?from=&to=&evtype=call&a... 05-26+11%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=#
Original question is available on version: ru
Is it possible to track the number of calls transferred to other employees?
Call example: screenshot 1
In events https://onebox.ardis.ua/admin/shop/report/event/?from=&to=&evtype=call&a... 05-26+11%3A59&from=&to=&channel=&subject=&content=&durationfrom=&durationto=&line=&filtercontactid%5B%5D=&page=&mailbox=#
Answers:
On our side, no.
We were sent a call to the REST API - so it was added.
If Kyivstar will transmit this as 2 separate events, 1 of which will be TRANSFER - then you will have 2 events. But whether this is necessary and whether it will be correct for display - I can not be sure.
We were sent a call to the REST API - so it was added.
If Kyivstar will transmit this as 2 separate events, 1 of which will be TRANSFER - then you will have 2 events. But whether this is necessary and whether it will be correct for display - I can not be sure.
31.05.2021, 14:24
Original comment available on version: ru
Is it possible to modify the filter in the call report so that only transferred calls or something else can be seen there, without Kyivstar reporting it as 2 events?
01.06.2021, 12:56
Original comment available on version: ru
Tkachenko Roman Anatolievich wrote:
Is it possible to modify the filter in the call report so that only transferred calls or something else can be seen there, without Kyivstar reporting it as 2 events?
On the basis of what in the event do you understand which call was transferred and which was not?
01.06.2021, 16:13
Original comment available on version: ru
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