Setting up calls from CRM OneBox
Telephony is available, but when you press the number, the call does not go through.
from the admin: Call-Back does not work, there is no Action in the code.
Original question is available on version: ua
from the admin: Call-Back does not work, there is no Action in the code.
Answers:
12.04.2023, 17:15
Original comment available on version: ua
Good afternoon. To make a call, onebox does the following:
1. Opens a socket with ip 96890a54bc8d.sn.mynetname.net and port 5038
2. Sends authorization commands to an open socket, then creating a call, and so on.
In your case, the first step fails, because the box from the ip address 135.181.111.157 cannot open a connection to telephony at 96890a54bc8d.sn.mynetname.net on port 5038. This means that either there is no telephony on the "other side" or that it is not available from our ip address.
1. Opens a socket with ip 96890a54bc8d.sn.mynetname.net and port 5038
2. Sends authorization commands to an open socket, then creating a call, and so on.
In your case, the first step fails, because the box from the ip address 135.181.111.157 cannot open a connection to telephony at 96890a54bc8d.sn.mynetname.net on port 5038. This means that either there is no telephony on the "other side" or that it is not available from our ip address.
12.04.2023, 23:09
Original comment available on version: ru
Markina Tatiana wrote:
here is the admin: Call-Back does not work, there is no Action in the code.
about the action, most likely the user who wrote this was looking for an onclick event on the phone number, but it should not be there. The call is initiated in a slightly different way. Please solve the problem described above, then everything will work.
12.04.2023, 23:11
Original comment available on version: ru
Good afternoon. Did you manage to solve the connection problem?
17.04.2023, 17:05
Original comment available on version: ru
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