Duplication of SMS to the client in the process

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2025-09-26 13:03:38

Good day!
Such a situation arose
The client received an SMS reminder 24 times about the appointment.
examples of processes
https://crm.ohholding.com.ua/1482442/
https://crm.ohholding.com.ua/1483436/
(SMS story below in the comments)
here is the stage where the SMS sending action is configured https://crm.ohholding.com.ua/admin/shop/workflowstatus/10246/action/new/ (currently the action is disabled)
although there is a check mark to send only once https://prnt.sc/32C_mPZsjHTK
here is an example of a process where everything worked correctly https://crm.ohholding.com.ua/1483401/
this error started today
Thank you in advance for your help.

Original question is available on version: ua

Answers:

Тиндик Максим Вадимович

OneBox production

poo poo poo

Screenshot 2025-09-26 at 15-22-19 OneBox.png

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вчера, 15:23

Original comment available on version: ua

Морозов Сергей Сергеевич

Sergey Morozov

Maksym Vadimovich Tyndyk

OneBox production wrote:

poo poo poo

I turned off the block, you can come in)

Screenshot 2025-09-26 at 15-22-19 OneBox.png

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вчера, 15:25

Original comment available on version: ua

Тиндик Максим Вадимович

OneBox production

Try it, it shouldn't be duplicated anymore)
So you checked the box that adds "Automatically" to comments at the beginning and the trouble started.

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вчера, 15:46

Original comment available on version: ua

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Duplication of SMS to the client in the process

Answers:

Thanks for your choice.