Licenses disappeared after switching to a new domain
Hello!
the client had a box on the onebox.flipart.net domain, now they have moved to the new onebox.emblem.kiev.ua, and cannot get into the system - it gives the error "the number of users exceeds the number of licenses". please tell me how to restore licenses?
Original question is available on version: ua
the client had a box on the onebox.flipart.net domain, now they have moved to the new onebox.emblem.kiev.ua, and cannot get into the system - it gives the error "the number of users exceeds the number of licenses". please tell me how to restore licenses?
Answers:
Yaryna Integrator wrote:
the client had a box on the onebox.flipart.net domain, now they have moved to the new onebox.emblem.kiev.ua, and cannot get into the system - it gives the error "the number of users exceeds the number of licenses".
Who transferred OneBox and changed the domain name?
14.12.2021, 16:41
Original comment available on version: ua
Yaryna, good day!
I have done everything for this box, please check it now.
If you need to change the domain, write to us about it in advance so that we can make the adjustment from our side and everything will work for the client immediately.
I have done everything for this box, please check it now.
If you need to change the domain, write to us about it in advance so that we can make the adjustment from our side and everything will work for the client immediately.
14.12.2021, 16:42
Original comment available on version: ua
thank you very much! it is not our client, so they could not warn.
14.12.2021, 18:09
Original comment available on version: ua
Maksym Vadimovych Tyndyk
OneBox production wrote:
Who transferred OneBox and changed the domain name?
their specialists.
they write that the problem remains. how can this be solved?
15.12.2021, 12:05
Original comment available on version: ua
Yaryna Integrator wrote:
their specialists.
they write that the problem remains. how can this be solved?
Well, if they are so independent, they can solve this problem themselves.
Our solution - 1 hour
15.12.2021, 17:16
Original comment available on version: ua
Hello! How can you get an account and what is still needed from our side?
17.12.2021, 09:31
Original comment available on version: ua
Dmitry Gavrylenko wrote:
Hello! How can you get an account and what is still needed from our side?
I will arrange for you to be billed for the resolution of the license issue
17.12.2021, 10:25
Original comment available on version: ua
Is there any information on our problem?
22.12.2021, 10:15
Original comment available on version: ua
Dmitry Gavrylenko wrote:
Is there any information on our problem?
As far as I can see, they communicate with you in a letter about the account.
At the moment, they are asking to provide access to the server via SSH
24.12.2021, 16:12
Original comment available on version: ua
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