Automatically open the appropriate customer business process during a conversation with the customer

Hello, this setting is used for auto redial functionality. It works like this:
if you have Binotel or Asterisk telephony, then a special cron takes all employees who have auto-dial settings enabled, looks at their work schedule, whether they are online or not, and so on. The box then takes a list of tasks that are in milestones that are marked as autodial milestones. After telephony, from under each such user makes calls to the specified processes, and when a call is made, the employee who calls shows the task for which he is calling. This is a very superficial description, there are a lot of different settings, nuances, and so on. This is short for general understanding.