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Project for an online store. Solving customer needs.

The client has his own online store, the store runs on OpenCart. The system is planned to be used to improve communication with customers. At the moment he uses Viber, telegram, Direct, WhatsApp for communication. The system wants to see the possibility of working with ip-telephony (it is very important to listen to the calls of your employees). It will be useful to set up a sales funnel and send SMS.
How exactly can these customer needs be addressed?
Original question is available on version: ru

Answers:

Good afternoon!
1. To set up opencart, it takes 4 hours for a senior integrator to connect one store, but it is worth considering that all changes on the opencart side will occur according to the hourly processor, that is, by changing the price in OneBox, it will change in an hour to opencart, this is done specifically so that opencart does not block due to for a large number of requests.
2. For instagram, it takes 3 hours of a senior integrator to connect one account, for telegram, it takes 3 hours of a senior integrator to connect one account, for WhatsApp, it takes 3 hours of a senior integrator to connect one account + it is necessary for the client to fulfill all requests of an implementation specialist on the side of a third-party service .
3. It will be necessary to download the client database, for this the client must provide a file in electronic form (xml, exel) that meets the requirements of the OneBOx system + we recommend that you segment clients by groups, and also configure the interface for client groups to implement this (5 - 12h senior integrator).
4. To connect Ip telephony, I recommend the binotel service, in order to set up integration with the 1st binotel account, it will take 2 hours of work for a senior integrator.
5. In order to build a sales funnel, you first need to set up a sales BP. To do this, you need to spend from 3 to 25 hours of a senior integrator (depending on the complexity of the client's business logic).
6. To connect the SMS service and set up mailing templates, you need to spend 2 to 5 hours for a senior integrator to set up and train the client.
For a more accurate assessment or additional advice on implementation, we recommend contacting us at the contacts -
+380663508850
+380937846074
u.bolotian@shebo.com.ua
a.sheyko@shebo.com.ua
Thanks
07.10.2020, 18:40
SHEBO Original comment available on version: ru

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