Item cannot be returned

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Колейчик Оксана

2020-11-01 11:43:32

There is an order
https://vzuto.crm-onebox.com/admin/customorder/droperi/148327/edit/
there is 1 product in it, which is sold by operations, if you display the fields "shipped" or "select" in the plate
Everywhere it is displayed that the goods are sold. Also, the product was definitely not deleted from the table, we know about this that if you remove and add a product, then this is a different product for the system
But we cannot return. Go to the "exchange return" stage, then select the product with a checkmark and you will see an error
the operation is carried out on behalf of the administrator

screenshot_1.png

Original question is available on version: ru

Answers:

let him cook

OneBox production

https://vzuto.crm-onebox.com/admin/customorder/droperi/148327/storage/ made it possible to return

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02.11.2020, 18:10

Original comment available on version: ru

Колейчик Оксана

and what is this error?
She is on our side, what should be done to prevent this from happening again?

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03.11.2020, 09:30

Original comment available on version: ru

let him cook

OneBox production

One of the warehouses had a negative balance of the product (they sold something that was not physically in the warehouse). This can rarely happen due to a malfunction in the database.

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03.11.2020, 09:59

Original comment available on version: ru

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Item cannot be returned

Answers:

Thanks for your choice.