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Items missing after return

Order https://crm.dobavki.ua/566122/
The goods have been sold (decommissioned from the warehouse), there is a warehouse sale operation
Then transferred to the status of the Return of goods
https://crm.dobavki.ua/admin/shop/workflowstatus/222/action/new/
There was a return warehouse operation, but the goods did not appear in the warehouse
We tried to go to the status in Work where there is a reserve
https://crm.dobavki.ua/admin/shop/workflowstatus/217/action/new/
Only a part of the goods becomes a reserve, only those that have been for a long time. And those that were returned - no longer become, they did not appear in the warehouse.
We tried to delete the return warehouse operation and re-transfer it to a return, but now it gives an error when returning. As a result, the goods are out of stock and cannot be returned.
Оригинальный вопрос доступен на версии: ru https://qube-soft.com/ crm erp onebox qubesoft внедрение аналитика 1с интегратор

Answers:

solved the problem as far as I remember
16.08.2022, 22:15
Оригинальный комментарий доступен на версии: ru

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