Items missing after return

Order https://crm.dobavki.ua/566122/ The goods have been sold (decommissioned from the warehouse), there is a warehouse sale operation Then transferred to the status of the Return of goods https://crm.dobavki.ua/admin/shop/workflowstatus/222/action/new/ There was a return warehouse operation, but the goods did not appear in the warehouse We tried to go to the status in Work where there is a reserve https://crm.dobavki.ua/admin/shop/workflowstatus/217/action/new/ Only a part of the goods becomes a reserve, only those that have been for a long time. And those that were returned - no longer become, they did not appear in the warehouse. We tried to delete the return warehouse operation and re-transfer it to a return, but now it gives an error when returning. As a result, the goods are out of stock and cannot be returned.