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the nature of the error when adding a comment at the "New" stage of the process is not clear

Hello. I immediately give an example, there is a process https://box.fialan.com/admin/customorder/project/77740/edit/ at the "New" stage
When trying to save a comment (we do not transfer to a new stage of the process), an error occurs http://joxi.net/12MOB8nUk4MPKr An error has occurred. Check the correctness of the name entered. Check the correctness of the name entered.
I checked in the interface settings, I don’t understand where this obligation is set.
Maybe there is an opportunity to leave a comment without clicking "Save" or tell me please where is this obligation to check the correctness of entering the full name?
Original question is available on version: ru

Answers:

Hello, while saving the process box can update the contact https://box.fialan.com/admin/shop/users/70513/ . Since he does not have a full name, boxing throws you an error about the inability to update the contact. To avoid it, set the name of the client of the process
22.10.2020, 10:42
Original comment available on version: ru

how to turn it off?
we need to be able to save a comment without entering a full name.
entering the full name with us at the next stage of the business process ...
22.10.2020, 10:59
Original comment available on version: ru

Try disabling the system setting "Allow full name verification"
22.10.2020, 11:04
Original comment available on version: ru

in /admin/shop/settings/table-and-orders/ "Entering a full name is not required to complete the process" put a bird (did not stand) - still can not save the comment ... when I try to save, it says "An error has occurred. Please check the correctness of the input Full name. Check the correctness of entering the full name." where else can you turn it off?
or maybe it's a bug?
22.10.2020, 11:25
Original comment available on version: ru

and this happens if the contact has "Type: Undefined"
Is there an interface setting with this type?
please help me figure it out...
22.10.2020, 12:11
Original comment available on version: ru

in /admin/shop/settings/unique/
unchecked "Allow full name check"
When adding a new contact, check his full name for extraneous characters. In existing contact cards, check for attempts to store empty full name data
the error is gone, thanks
22.10.2020, 12:36
Original comment available on version: ru

I told you which checkbox to uncheck, but you indicated your answer as correct? Those. I didn't help you, right?
22.10.2020, 16:23
Original comment available on version: ru


Bodyako Dmitry Employee wrote:
I told you which checkbox to uncheck, but you indicated your answer as correct? Those. I didn't help you, right?

in general, it was like this: I started looking for your answer and didn’t understand in which section to look for it, reviewed other sections of the settings and no longer found your option, went to the /admin/shop/settings/unique/ section and marked the option, then it turned out that this was about what did you say from the very beginning... it would be nice if you wrote where to search... the full path to the window where the setting is... it took a lot of time to search
22.10.2020, 17:02
Original comment available on version: ru

Personally, I always look for settings like this https://prnt.sc/v4mnp9 . There doesn't seem to be many options out there. System settings implies that you will search here http://newgreen/admin/shop/settings/, because this is the "System Settings" section, I even xs where else could I look for it
22.10.2020, 17:14
Original comment available on version: ru

searched here /admin/shop/settings/contacts/
here /admin/shop/settings/admin-view/
and here /admin/shop/settings/table-and-orders/
and I didn’t find it, I tried it with a global search - I didn’t find the global one, I didn’t try a quick search through the settings, now I’ll know what’s faster, thanks
22.10.2020, 17:35
Original comment available on version: ru

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