Consolidation of processes (orders) coming from Prom and Rozetka

I’ll clarify that orders are combined from one site, but from different sites, for example (there are several of them on the prom)

Hello. To switch the status of an order, for example, on Rosette, you can make the order id take not from the External id field, but from an additional field. Those. you delete the order from the outlet, write its External id (id on the outlet) into the additional field of the process from the prom, and at the same time, the switching action on the outlet will work for this process (if it is selected to take the status from such an additional field). It will take 1 hour to make the order id of the socket the status switching action take not from the "External id" field, but from an additional field. This will of course be in the form of a setting. As far as I understand, this should solve your problem.

[quote] Bodyako Dmitry Employee wrote: Hello. To switch the status of an order, for example, on Rosette, you can make the order id take not from the External id field, but from an additional field. Those. you delete the order from the outlet, write its External id (id on the outlet) into the additional field of the process from the prom, and at the same time, the switching action on the outlet will work for this process (if it is selected to take the status from such an additional field). It will take 1 hour to make the order id of the socket the status switching action take not from the "External id" field, but from an additional field. This will of course be in the form of a setting. As far as I understand, this should solve your problem. [/quote] this is inconvenient, there are not many such cases to bother with it like that.

Uncomfortable to transfer the number? I don’t quite understand what the inconvenience is, you still go in and delete the second order and somehow transfer the products to another process.

there is an automatic Merge action in the bulk changes menu. and display product IDs in additional fields due to a couple of orders a week it makes no sense. It's just that such cases are growing that they make a couple of orders separately [quote] Bodyako Dmitry Employee wrote: Uncomfortable to transfer the number? I don’t quite understand what the inconvenience is, you still go in and delete the second order and somehow transfer the products to another process. [/quote]

Well, the "Combine" action can also be modified so that the External id of the second order is copied to the order that remains in the additional field, it will also take 1 hour.

[quote] Bodyako Dmitry Employee wrote: Well, the "Combine" action can also be modified so that the External id of the second order is copied to the order that remains in the additional field, it will also take 1 hour. [/quote] in what form will it be? how Rosette or prom will see that the order has changed status if it has both the main product ID and an additional field

let's all together: 1. We make a setting in the bulk changes block so that when processes are merged in the additional field of one process, the external id of the second one gets. 1 hour You will combine so that the order from the proma remains and the order from the outlet is deleted. Is that what is happening now? 2. We make settings in the action of sending the status to the outlet so that the External id is taken from the additional field of the process and updates the status of the order whose id is in the additional field of the process. 1h Accordingly, you combine 2 orders. The id from the socket in the additional field gets into the order from the promo. The update status action on the socket looks to see if the subfield is filled and takes the socket id from that subfield and changes the status of the process from the subfield and not from the external id. Prom works the same way as before.

[quote] Bodyako Dmitry Employee wrote: let's all together: 1. We make a setting in the bulk changes block so that when processes are merged in the additional field of one process, the external id of the second one gets. 1 hour You will combine so that the order from the proma remains and the order from the outlet is deleted. Is this happening now?2. We make a setting in the action of sending status to the outlet so that the External id is taken from the additional process field and updates the status of the order whose id is in the additional process field. 1hAccordingly, you combine 2 orders. The id from the socket in the additional field gets into the order from the promo. The update status action on the socket looks to see if the subfield is filled and takes the socket id from that subfield and changes the status of the process from the subfield and not from the external id. Prom works the same way as before. [/quote] you didn't understand the situation. association goes Prom-Prom, Rozetka/Rozetka

Then you will need to do approximately the same thing (write the id of the second order in the additional field when merging) and refine the actions of the prom so that the status is sent for the process from the additional field as well. So that when merging, write id in the additional field 1h for the outlet to send statuses for 2 orders 1h so that the prom sends - half an hour for one action (there are about 5 actions, in my opinion, by status, we will finalize the ones you need)

[quote] Bodyako Dmitry Employee wrote: Then you will need to do approximately the same thing (write the id of the second order in the additional field when merging) and refine the actions of the prom so that the status is sent for the process from the additional field as well. So that when merging, it writes the id in the additional field 1h so that the outlet sends statuses for 2 orders 1h so that the prom sends - half an hour for one action (there are about 5 actions, in my opinion, by status, we will finalize the ones you need) [/quote] I will return to this issue a little later. There are more urgent questions now

If you do not need anything else from me here at the moment, please mark the problem as solved so that it does not hang. If you have any questions later, I'll answer.

[quote] Bodyako Dmitry Employee wrote: and where to put it? [/quote]

[quote] Bodyako Dmitry Employee wrote: If you do not need anything else from me here at the moment, please mark the problem as solved so that it does not hang. If you have any questions later, I'll answer. [/quote] where should i mark the problem as solved?

you, as the author, should have a check mark to the left of my answer