The stage of the process does not change when the mail status changes
Closed https://crm-onebox.com/en/support/logistics-and-delivery-services/10091-ne-menya... by mistake
In the application, the new mail, the status of the current and the status in progress are different, so, most likely, the stage does not switch to the desired one. What could be the reason?
This problem is not for all orders, but only for some of them. In the order settings, the statuses are correct, some are processed, some are not. I tried to add a (ready-made) TTN and switch the first status myself, I tried to have the system switch itself - there is no difference, and so, and so the error happens.
They answered that they should remove the sending of SMS, but the situation is that in the stages where there is an auto-sending of SMS, the stages change.
1. Parcel sent (sms out)
2. The package has been delivered (the status changes from sent to delivered and the SMS goes out too)
And then with "Delivered" the status does not change.
Original question is available on version: ru
In the application, the new mail, the status of the current and the status in progress are different, so, most likely, the stage does not switch to the desired one. What could be the reason?
This problem is not for all orders, but only for some of them. In the order settings, the statuses are correct, some are processed, some are not. I tried to add a (ready-made) TTN and switch the first status myself, I tried to have the system switch itself - there is no difference, and so, and so the error happens.
They answered that they should remove the sending of SMS, but the situation is that in the stages where there is an auto-sending of SMS, the stages change.
1. Parcel sent (sms out)
2. The package has been delivered (the status changes from sent to delivered and the SMS goes out too)
And then with "Delivered" the status does not change.
Answers:
Good afternoon. Order tracking occurs only for open orders. Please give an example of one of the processes so that I can see what is there with the status
17.08.2021, 16:51
Original comment available on version: ru
.
OneBox production wrote:
Good afternoon. Order tracking occurs only for open orders. Please give an example of one of the processes so that I can see what is there with the status
Here, for example, in the status Delivered, but received:
https://farys.crm-onebox.com/401/
https://farys.crm-onebox.com/408/
24.08.2021, 19:08
Original comment available on version: ru
At you at a stage delivered by the first action costs action "Close". The close action closes the order. Closed orders are not tracked.
24.09.2021, 12:36
Original comment available on version: ru
So orders are not closed. They still hang in the status Delivered.
But now it’s cooler - from the status Sent, it doesn’t move further - https://farys.crm-onebox.com/511/
But now it’s cooler - from the status Sent, it doesn’t move further - https://farys.crm-onebox.com/511/
24.09.2021, 12:51
Original comment available on version: ru
The system considers the order closed after the "Close" action has been triggered.
24.09.2021, 12:57
Original comment available on version: ru
So the close action doesn't work. The order is in the "Shipped" status. Orders are not closed.
Example - https://farys.crm-onebox.com/511/
Example - https://farys.crm-onebox.com/511/
24.09.2021, 13:04
Original comment available on version: ru
How did you add TTN Ukrposhti in this order?
24.09.2021, 13:06
Original comment available on version: ru
Please check, in 1s the key for Ukrposhta costs the same as in boxing?
24.09.2021, 17:56
Original comment available on version: ru
Again, said order https://farys.crm-onebox.com/511/ is CLOSED. He passed through the stage where the action was CLOSE and, accordingly, such orders should not be tracked. Try creating a new test order and check the tracking on it. Thanks
27.09.2021, 17:45
Original comment available on version: ru
Ok, these orders:
https://farys.crm-onebox.com/526/
https://farys.crm-onebox.com/526/
They have been received by customers, but the order has not been closed and the status has not changed to "Delivered" or closed
https://farys.crm-onebox.com/526/
https://farys.crm-onebox.com/526/
They have been received by customers, but the order has not been closed and the status has not changed to "Delivered" or closed
27.09.2021, 17:57
Original comment available on version: ru
This order is closed at the moment, I can't check why it wasn't notified yesterday
28.09.2021, 15:25
Original comment available on version: ru
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