Client data is not being loaded in the add form

Can you clarify which client (link) and contact field (screenshot) are you talking about? I will check how it should work there by analogy with MVP

we are talking about any client, absolutely for all contacts such a situation and I also noticed a nuance - with an incoming call (from a well-known client) when calling the form to add from a pop-up window, the system does not pull up the client's data, but only the full name, in order to pull up all the data from the card, you need to delete the letter so that the system finds it again in database and select a client, then all data is displayed correctly if you don’t select a client but leave it like that... then after creating a lead, all data is deleted from the client’s card [file]8718[/file] [file]8719[/file] [file]8720[/file] [file]8721[/file]

[quote] Larin Dmitry wrote: we are talking about any client, absolutely for all contacts such a situation [/quote] Check now - the problem in the form of adding a process with the substitution of additional customer fields after selection has been fixed

does not work! I call the form for adding a lead manually enter the last name to search for a client in the database The system finds options choose the right one and below the Surname and First name fields, it doesn’t even substitute them already, not like additional fields about cars [file]8971[/file]

revised the previous screenshots, the client's full name is also not pulled up there, although in the MVP it was substituted in the fields I'm waiting for corrections on the client's additional fields, I did clear the cache if anything

[quote] Larin Dmitry wrote: I call the form for adding a lead [/quote] Provide a link where you make the addition - I'll check. Fields must be displayed in the add form

How can I make a link for you if it's a pop-up window???? click the button above - create a lead in the window that opens, enter the client's last name and then what has already been described these clients are displayed on the form for adding a Lead for testing, additional fields of the client (information about the car) are also displayed so as not to accidentally delete information about the cars during the work, I only display for the duration of the test ..

now it works, thanks