Automation does not work: A contact was found with which there was no communication for more than N days
Good afternoon,
In automatic actions once a minute, the action "A contact was detected with which there was no communication for more than N days" was configured, you noticed that since last week this action has ceased to work out.
Can you suggest what is the reason?
https://owwa.crm-onebox.com/admin/auto/action/minute/edit/
Screenshot:
Original question is available on version: ru
In automatic actions once a minute, the action "A contact was detected with which there was no communication for more than N days" was configured, you noticed that since last week this action has ceased to work out.
Can you suggest what is the reason?
https://owwa.crm-onebox.com/admin/auto/action/minute/edit/
Screenshot:
Answers:
I took your appeal for internal discussion on the subject of changing the algorithm of work.
I will give feedback on the result.
I will give feedback on the result.
09.07.2021, 17:13
Original comment available on version: ru
We took your request to the queue of investments to change the algorithm of work. Feedback will be given when ready.
13.07.2021, 09:07
Original comment available on version: ru
The logic of the action has been changed: now the contacts of the specified group are checked, and if the contact did not have an event in the specified number of days, a process will be created for the contact manager if there is no previously created process by this action or the last created process was closed more than 1 day ago.
14.07.2021, 10:25
Original comment available on version: ru
Maxim, good afternoon! This automation does not work for us, settings: https://owwa.crm-onebox.com/admin/auto/action/hour/edit/
Tasks are not created in the specified BP.
Tasks are not created in the specified BP.
20.07.2021, 17:13
Original comment available on version: ru
https://owwa.crm-onebox.com/admin/shop/workflowstatus/410/action/new/
the action "Check for a call to the client" gives an error (which is written in its description) - as a result of which the creation of the order crashes. I recommend removing it at least with such a creation and automatic switching of the stage.
the action "Check for a call to the client" gives an error (which is written in its description) - as a result of which the creation of the order crashes. I recommend removing it at least with such a creation and automatic switching of the stage.
21.07.2021, 16:56
Original comment available on version: ru
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Copyright © OneBox 2024
