Emails not coming in for 2 hours.
Duplicate the question from the last ticket https://crm-onebox.com/en/support/email/5324-ne-prihodyat-pisma-na-pochtu/ because no one answers me there =)
The essence of the problem is that incoming letters do not come to the box, but they are sent. My box http://box.smart-gadget.club/
Mail server from https://www.ukraine.com.ua/
Server support claims that the problem is on the CRM side. I am attaching screenshots of the response and the traceroute command from the server where the box is located to the mail server
Original question is available on version: ru
The essence of the problem is that incoming letters do not come to the box, but they are sent. My box http://box.smart-gadget.club/
Mail server from https://www.ukraine.com.ua/
Server support claims that the problem is on the CRM side. I am attaching screenshots of the response and the traceroute command from the server where the box is located to the mail server
Answers:
Good afternoon.
Disable IPV6 on the server.
Or, in the mail integration settings, in the "IMAP Host" field, specify the IP address of IPV4 instead of the domain.
As an example, I changed the info@smart-gadget.club settings
and mail on this box was parsed into the box.
Disable IPV6 on the server.
Or, in the mail integration settings, in the "IMAP Host" field, specify the IP address of IPV4 instead of the domain.
As an example, I changed the info@smart-gadget.club settings
and mail on this box was parsed into the box.
18.01.2021, 16:28
Original comment available on version: ru
Oh, finally at least someone knows what they are doing =) Thank you
Tell me, please, do you mean disable IPV6 for the server where the box is located or on the mail?
Tell me, please, do you mean disable IPV6 for the server where the box is located or on the mail?
18.01.2021, 16:33
Original comment available on version: ru
On your server where the box is hosted, disable the IPV6 protocol.
18.01.2021, 16:36
Original comment available on version: ru
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