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there is no answer and solution to the question. The standard option does not work for the second week

here it is indicated that the desktop settings should work https://www.youtube.com/watch?v=V6fMmUe0XQA&t=625s for all employees. Here is a description of the problem and answers to each point that everything is fine from our side https://1b.app/ua/forum/kpi-and-metrics/16526-robochiy-stil/, we contacted Denis Matyushko - there is no answer and no understanding has anyone hired or how to proceed further. Only an offer to make a payment so that we can set up the standard functionality. Users/employees of the company, tell me who to contact or how to solve this issue and others of a similar plan (when the issue concerns a standard option - the option was not added and there was no intervention from the company-user)?
Original question is available on version: ua

Answers:

Good day!
1. If you are not answered in the topic, then you probably did not carefully read the text next to the ticks when you created the topic
2. You have a box - responsibility for box solutions is described here https://1b.app/ua/prices/#korobochnye-resheniya-on-site-ustanovka-na-svoy-server
3. Regarding the employees - you communicated with external integrators - I recommend that you familiarize yourself with this topic: https://1b.app/ua/forum/onebox-official-news/14253-pro-model-roboti-onebox-partn... /
4. We contacted the indicated employee of the external integrator - and we were told that you do not have paid technical support from this integrator.
You can directly contact the integrators to purchase support here: https://1b.app/ua/partner/search/?tags[]=3
There is a button to request all partners, or you can choose one and continue to cooperate with the integrator.
20.02.2023, 17:49
«Один юрист із портфелем у руках награбує більше, ніж банда автоматників» Original comment available on version: ua

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