Stopped uploading data from client interfaces
We have a client part https://box.collarexpress.com.ua/client/
Today, approximately from 15:45, data from the client part to the database (admin panel) stopped getting. When you try to save the data, they simply disappear. Only the photos attached to the TT are saved and new TTs are created. All other operations for all users (Sales Representatives, Brand Managers) simply do not work: data is not saved, automatic actions are not performed.
An example of a task that was created, but for which data is not saved: https://box.collarexpress.com.ua/admin/customorder/issue/362863/edit/
Original question is available on version: ru
Today, approximately from 15:45, data from the client part to the database (admin panel) stopped getting. When you try to save the data, they simply disappear. Only the photos attached to the TT are saved and new TTs are created. All other operations for all users (Sales Representatives, Brand Managers) simply do not work: data is not saved, automatic actions are not performed.
An example of a task that was created, but for which data is not saved: https://box.collarexpress.com.ua/admin/customorder/issue/362863/edit/
Answers:
Did you make any changes to the procedure settings at that time related to these fields?
16.04.2021, 17:31
Original comment available on version: ru
No, not specifically in these. About a week ago I wanted to display tasks for checking the standards of another user to the user (in the system there are 3 brand managers, I tried to display the tasks of two alone), but I returned everything back, and for a week or even more everything worked without changes as it should. You can look at the logs, but specifically on the day of the breakdown and for a long time before, nothing was done in the admin panel at all. Can you help resolve the issue?
19.04.2021, 12:15
Original comment available on version: ru
Televny Alexander wrote:
Can you help resolve the issue?
Yes, but for this, provide a link to the contact under which you are trying to edit - I will try to catch the problem
19.04.2021, 16:29
Original comment available on version: ru
I already gave in the first request, I give again:
tp_odessa@collar.com
tp_odessa@collar.com
19.04.2021, 19:57
Original comment available on version: ru
Just in case, I clarify that for verification you can take any user in the "Sales Representative" or "Brand Manager" group and preferably a TT with the status "New TP task". User example "sales representative: https://box.collarexpress.com.ua/admin/shop/users/737/
20.04.2021, 16:19
Original comment available on version: ru
Corrected.
Checked on the process https://box.collarexpress.com.ua/client/order/362863/
Checked on the process https://box.collarexpress.com.ua/client/order/362863/
21.04.2021, 17:13
Original comment available on version: ru
Damn thanks! If not a secret, what was the problem?
22.04.2021, 10:40
Original comment available on version: ru
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