Hello! Is there any solution if the images have an iframe video added to the product card? When updating the product images, the added video disappears. Thank you!
Hello! Is there any solution if the images have an iframe video added to the product card? When updating the product images, the added video disappears. Thank you!
Maksym Vadimovich Tyndyk OneBox production wrote: Good afternoon The essence of the problem is not understood. Please provide more information using screenshots and links.
Hello! There is an option to add a video to the photo (additional) for products. When you add this video, when the action to update the photo is triggered from the box side, the video crashes. Recorded a video https://www.loom.com/share/941989a4b5e146b3a486705207c35510
[quote]
Maksym Vadimovich Tyndyk
OneBox production wrote:
Good afternoon
The essence of the problem is not understood.
Please provide more information using screenshots and links.
[/quote]
Hello! There is an option to add a video to the photo (additional) for products. When you add this video, when the action to update the photo is triggered from the box side, the video crashes.
Recorded a video
https://www.loom.com/share/941989a4b5e146b3a486705207c35510
Also, there is a question about uploading images. Support kindly asks to raise the override: true parameter higher.
Problem: Doesn't upload photos in the correct order. Even if you check the override: true box.
Here is the answer:
"Please try setting the override: true parameter higher, as in our documentation."
Importing products into the catalog
That is, first the gallery should be cleared of existing images, and only then should you transfer the necessary photos in the correct sequence.
Because in our API, the sequence of parameters also plays a role."
Also, there is a question about uploading images. Support kindly asks to raise the override: true parameter higher.
[file]23808[/file]
Problem: Doesn't upload photos in the correct order. Even if you check the override: true box.
[file]23808[/file]
Here is the answer:
[file]23808[/file]
"Please try setting the override: true parameter higher, as in our documentation."
[file]23808[/file]
Importing products into the catalog
[file]23808[/file]
That is, first the gallery should be cleared of existing images, and only then should you transfer the necessary photos in the correct sequence.
[file]23808[/file]
Because in our API, the sequence of parameters also plays a role."
[file]23808[/file]
[file]23808[/file]
Please join the conversation. If you have something to say - please write a comment. You will need a mobile phone and an SMS code for identification to enter.
Log in and comment
Donate
You don't have enough funds in your account Top up