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VIDEO disappears when updating images

Answers:

Good afternoon
The essence of the problem is not understood.
Please provide more information using screenshots and links.
07.04.2025, 11:04
Original comment available on version: ua

Volokhovich Evgeniy
Адміністратор

Maksym Vadimovich Tyndyk
OneBox production wrote:
Good afternoon
The essence of the problem is not understood.
Please provide more information using screenshots and links.

Hello! There is an option to add a video to the photo (additional) for products. When you add this video, when the action to update the photo is triggered from the box side, the video crashes.
Recorded a video
https://www.loom.com/share/941989a4b5e146b3a486705207c35510
07.04.2025, 11:25
Original comment available on version: ua

Volokhovich Evgeniy
Адміністратор
Also, there is a question about uploading images. Support kindly asks to raise the override: true parameter higher.

Problem: Doesn't upload photos in the correct order. Even if you check the override: true box.

Here is the answer:

"Please try setting the override: true parameter higher, as in our documentation."

Importing products into the catalog

That is, first the gallery should be cleared of existing images, and only then should you transfer the necessary photos in the correct sequence.

Because in our API, the sequence of parameters also plays a role."
07.04.2025, 16:53
Original comment available on version: ua

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