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Order from Horoshop to CRM not created

Good afternoon
For some reason the order was not created in CRM from Horoshop
Although the client itself was created and the date of the client creation completely coincides with the date of the order on the Horoshop website
Here is the client itself https://kiyservice.1b.app/app/contact/67269/
here is a screenshot of the order in Horoshop https://prnt.sc/rjIq0s0Io-3A
Can you help me figure out why there is no order in CRM?
Original question is available on version: ru

Answers:

Good day
Is the problem relevant?
15.08.2024, 09:31
Original comment available on version: ua

Морозов Сергей Сергеевич Sergey Morozov
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Good day!
Yes
15.08.2024, 09:32
Original comment available on version: ua

Is there a more recent example of an order that didn't load?
Or is everything OK with the new ones, the problem is only with the one indicated almost a month ago?
22.08.2024, 09:56
Original comment available on version: ru

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