Opencart stopped sending orders from the site to the box from 27.04
There are 2 integrations with two stores on opencart
From April 27, orders from the site to the box stopped flying.
But new products, description, name are transferred from the box to opencart (today a new product has flown to the site)
Also, the setting "change the stage of the process in opencart" has ceased to open.
https://lums.crm-onebox.com/admin/shop/workflowstatus/220/action/new/
Opencart integration settings have not changed.
Original question is available on version: ru
From April 27, orders from the site to the box stopped flying.
But new products, description, name are transferred from the box to opencart (today a new product has flown to the site)
Also, the setting "change the stage of the process in opencart" has ceased to open.
https://lums.crm-onebox.com/admin/shop/workflowstatus/220/action/new/
Opencart integration settings have not changed.
Answers:
You do not have access to the openkart database, probably you have changed the server for the site or access to the database. In the connection settings, you need to enter the current access and be sure to provide remote access for it
04.05.2023, 13:40
Original comment available on version: ua
Haven't changed server passwords in recent months...
did not change the settings on the hosting,
didn't change integration settings...
I see boxing updates have passed, I think maybe something is connected with this?
did not change the settings on the hosting,
didn't change integration settings...
I see boxing updates have passed, I think maybe something is connected with this?
04.05.2023, 14:05
Original comment available on version: ru
As an option - if you did not pay the tariff and the system was deleted (and you restored it), then the box server changes and, accordingly, access to the site may disappear, if there are IP restrictions
04.05.2023, 14:24
Original comment available on version: ua
the tariff is paid for a year in advance (until the end of the year)
hosting is also paid
unclear
I'll smoke integration in the evening, I probably need to reconfigure it again, maybe I'll go
hosting is also paid
unclear
I'll smoke integration in the evening, I probably need to reconfigure it again, maybe I'll go
04.05.2023, 15:05
Original comment available on version: ru
Check the access to the site's database. First of all, is there a ban on dotup on IR
04.05.2023, 16:53
Original comment available on version: ua
the address for accessing the database was re-entered on the hosting
they ask to "pop ******.********st.com.ua from that side to find out if the packets are going"
can I somehow pop from the SRM server?
or only the developer can?
they ask to "pop ******.********st.com.ua from that side to find out if the packets are going"
can I somehow pop from the SRM server?
or only the developer can?
06.05.2023, 23:24
Original comment available on version: ua
Here on the hosting there is access for the Box Address to the database
what else to check?
what else to check?
07.05.2023, 22:32
Original comment available on version: ru
Check whether everything is correctly specified in access to the database, there are not many options here - either the access is incorrectly specified, or access from other servers is closed (maybe you got banned). Access does not disappear just like that, something had to change
Yuri Olegovich Zakharyugin wrote:
Can I somehow popin from the SRM server?
can the developer only?
No, only programmers, if you do not have access to the server
Yuri Olegovich Zakharyugin wrote:
Can I somehow popin from the SRM server?
can the developer only?
No, only programmers, if you do not have access to the server
08.05.2023, 17:40
Original comment available on version: ua
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