Integration with Tilda
Good afternoon!
We have a website https://www.wow-yalinka.com.ua/
we have set up a connection with our OneBox
orders come, everything is fine
contact, selected product, quantity
but does not come if the client specifies additional in the order. service
but simply the amount of additional services is added to the main product
https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1441/edit/ here is an example of such an order
and this is how the order arrives in the cart http://joxi.ru/v29MXMPURaOxj2, everything is visible here
please help in this matter
Original question is available on version: ru
We have a website https://www.wow-yalinka.com.ua/
we have set up a connection with our OneBox
orders come, everything is fine
contact, selected product, quantity
but does not come if the client specifies additional in the order. service
but simply the amount of additional services is added to the main product
https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1441/edit/ here is an example of such an order
and this is how the order arrives in the cart http://joxi.ru/v29MXMPURaOxj2, everything is visible here
please help in this matter
Answers:
https://ubp.crm-onebox.com/admin/logs/showall/ajax/?file=tilda-2021-11-05.log
At the moment, when importing options, you can only write their value in additional fields
Perhaps you can set up actions after writing additional options in additional fields - in order to recalculate the price of the product according to the formula for example, depending on the value of the field (see actions on the procedures / stage)
If you need to refine the setting so that the cost of the options is added to the cost of the position, such refinement will take 2 hours.
Let me know if you need an invoice.
At the moment, when importing options, you can only write their value in additional fields
Perhaps you can set up actions after writing additional options in additional fields - in order to recalculate the price of the product according to the formula for example, depending on the value of the field (see actions on the procedures / stage)
If you need to refine the setting so that the cost of the options is added to the cost of the position, such refinement will take 2 hours.
Let me know if you need an invoice.
05.11.2021, 16:11
Original comment available on version: ru
Thank you for your prompt response
here I write from the tilde to the add. one box
list of additional options
here is the process that was created https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1441/edit/
nothing was written in the onebox field
Or am I doing something wrong?
here I write from the tilde to the add. one box
list of additional options
here is the process that was created https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1441/edit/
nothing was written in the onebox field
Or am I doing something wrong?
05.11.2021, 16:30
Original comment available on version: ru
Look at your screenshot 1 and the setting below the one you filled in - you need to fill it out.
05.11.2021, 16:45
Original comment available on version: ru
Good afternoon
still not transmitting data
ask another question
for some reason, all the data that the client fills out on the site is not displayed here
https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1467/edit/ this is what we got in Onebox (see the description for the application)
and this is what the telegram bot gave us from the tilde
there is more data in the bot
still not transmitting data
ask another question
for some reason, all the data that the client fills out on the site is not displayed here
https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1467/edit/ this is what we got in Onebox (see the description for the application)
and this is what the telegram bot gave us from the tilde
there is more data in the bot
06.11.2021, 11:00
Original comment available on version: ru
business Ukrainian partner wrote:
Good afternoon
still not transmitting data
if you set up the integration correctly - specify in the setting "Setting up recording product options from the form in the additional field of the process product" the correspondence of the additional fields of the process product to the names of the options - I think you will succeed.
business Ukrainian partner wrote:
ask another question
for some reason, all the data that the client fills out on the site is not displayed here
https://ubp.crm-onebox.com/admin/customorder/wow-yalinka/1467/edit/ this is what we got in Onebox (see the description for the application)
and this is what the telegram bot gave us from the tilde
there is more data in the bot
this is a question for Tilda, maybe from their side you can set up a callback with a lot of information
08.11.2021, 14:11
Original comment available on version: ru
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