Messages are not sent to clients
Hello! We stopped sending outgoing messages to clients on Viber through the Viber application from E-chat. From the task https://topbox.1b.app/91141/, through the “comments feed” block, we send a message to the client on Viber. In the task, the message is listed as sent. In the application itself https://topbox.1b.app/app/echat/ the message is listed as sent. But the client does not receive a message on Viber. The account status in E-chat itself is “Active”, paid until 17.10.
Please help me figure out what the problem is.
Original question is available on version: ru
Please help me figure out what the problem is.
Answers:
Good afternoon.
Judging by the events https://topbox.1b.app/app/event/?dumpHash=app-object-dump-a389eb80e712d13833bd18... %D0%B8%D1%8F%20%D0%BF%D0%BE%200%20%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81 %D0%B0%D0%BC we have the error "Sending is blocked on the Viber side"
I recommend that you contact Echat so that they can explain the reason for the error.
Judging by the events https://topbox.1b.app/app/event/?dumpHash=app-object-dump-a389eb80e712d13833bd18... %D0%B8%D1%8F%20%D0%BF%D0%BE%200%20%D0%BF%D1%80%D0%BE%D1%86%D0%B5%D1%81%D1%81 %D0%B0%D0%BC we have the error "Sending is blocked on the Viber side"
I recommend that you contact Echat so that they can explain the reason for the error.
05.10.2023, 11:51
Original comment available on version: ru
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